HostPilot® Services and Control Panel Upgrade

Intermedia is upgrading the HostPilot control panel on your account. This new HostPilot control panel will give you access to the same services, and much more. To make it easy, we will set up a new account for you and once you accept the terms and conditions on your new account we will take care of the rest.


Below you will find a link to a Knowledge Base article on the detailed steps with a screenshot on how to access your new account. We've also included FAQs to answer your questions.


An email has been sent to you along with a notice on your existing HostPilot control panel detailing the dates that this upgrade will occur. For more details about the migration process, please select the tab for the service we currently provide.

General FAQs

Is this upgrade mandatory?

Yes.

What actions are required?

Accept the terms and conditions on the new account by following the steps in the Knowledge Base article on this link: https://kb.intermedia.net/Article/43060

When will my new account be active?

Please check the FAQ section of this page that applies to your services.

What about billing?

We will transfer the billing method (credit card) and billing address on you existing account to the new account. All billing we be monthly on your new account. Note: Billing history will not transfer to the new account. Please download from your existing account if you need billing history.

What happens to my existing account?

Your existing account will be closed on the last day of the month after accepting terms and conditions on your new account. For example: If you accept terms and conditions on September 20, your existing account will be accessible until September 30 and be closed on October 1.

What about pricing?

Pricing is detailed in the email sent to you. For the most part, pricing will be the same and in some cases, you may actually see a reduction in your bill as limits for overages have increased.

Will my credentials change?

No.

Who do I contact for more information?

You can reach out to your account manager or call or main support line at 800-379-7729 option 3.

Will my account number change?

Yes, although credentials (username/password) to access your account, you will have a new account number.

What about account contacts?

Once you accept terms and conditions on the new account we will import your existing account contacts to your new account. You always have the option to modify these at any time.

Fax FAQs

Will my existing fax number/s be used?

Yes, you will use your existing FAX number/s.

Will faxes still be sent to the same email address?

Yes, you will receive faxes to the same email address/s you currently use.

Will logs for incoming faxes be transferred to the new account?

Yes.

When will my new account be active?

Within 2 days after you have accepted the terms and conditions the new account with contacts, billing information and fax number will be active. Please log in to verify.

What happens if I do nothing?

Your account will be closed on November 13, 2018.

Chat with an Expert
x

Hello.
Can one of our solutions specialist answer any questions for you?

Become a Partner Become a Partner