As a loyal Intermedia client we know you expect a best-in-class customer experience. To deliver you the best level of service, we’re upgrading your web hosting account to provide a more robust, feature-rich website—at no additional charge. After researching many providers, we decided to partner with Hostway, a leading IT infrastructure provider, and will soon migrate your account to their service. We are very excited to provide these enhanced services and trust you are in good hands.

Intermedia chose Hostway because they are a trusted leader in cloud and managed hosting. With 19 years of experience in providing cloud and web hosting services, more than 500,000 organizations trust their business with Hostway. They also have deep experience and demonstrated success in large-scale migrations of customer accounts. Like Intermedia, Hostway is committed to providing each and every customer with the exceptional service they deserve. You will receive 24/7 access to real people via phone, chat or email and expert support for all your web hosting needs. For more, check out Hostway's pledge to customers.

Intermedia has started the first communications to Linux and Windows Web Hosting customers and expect to begin migrating customers to Hostway next month. All customers will be fully migrated by the end of August, 2017. Additional details including your exact migration date will be sent to you via email. If you have any questions or concerns please contact Intermedia at 800.379.7729, select option 3.

No. All Intermedia web hosting customers are being upgraded and will be migrated to Hostway in the next few months.  This upgrade will enhance your current web hosting experience and you stand to gain:

• Improved site promotion and marketing applications to help you grow your business
• Access to drag-and-drop, mobile-optimized, Website Builder tools
• Unlimited bandwidth, enhanced security and privacy capabilities
• Upgraded service with options to add additional features not currently available to you

Your Web Hosting and a few other services will be moving to Hostway. See the breakdown below. There will be no change to the performance or billing of services that remain with Intermedia. If you have questions about a specific service not listed or concerns about other services that will remain with Intermedia, please call us at 800.379.7729, press 3 for support.

^*Transition of your POP/IMAP email accounts will occur starting in January 2018, after your web hosting is migrated. Until then, you will continue to access your email services through Intermedia.

Not at this time. We ask that you confirm that the email address on file with Intermedia is current, as this is how we will be sending you additional information as we get closer to your migration date. All instructions will be provided via email.

We will take every step possible to make the migration process as seamless as possible and to avoid any interruption to your services.

The migration process consists of Hostway creating a mirror copy of your existing hosted web files. Then Hostway will transfer that copy of your web files and any corresponding databases over to your new Hostway account.

We will work closely with your named administrators to ensure that all your data is retained and Hostway will be on standby 24/7 to address any issues in real-time. You will be able to preview and confirm your web files have been migrated correctly before your web hosting service migration is completed.

If your DNS is not with Intermedia, you will need to contact your current DNS provider to point it to Hostway after the migration of your web files are confirmed correct. You will not need to do this right away, Hostway will provide you with a specific date and detailed instructions on how to update your DNS.

If you are not sure, you can conduct a simple WHOIS lookup for your domain here. The lookup results will be displayed in the Name Servers section if your Name Servers read NS2.INTERMEDIA.NET & NS3.INTERMEDIA.NET your DNS is with Intermedia and no DNS change is required as part of this upgrade to Hostway. If your lookup results display something different, you will need to update your DNS upon the completion of your migration. Hostway will provide you with additional information on when and how to make the change.

Once your web hosting account has been successfully upgraded and moved to Hostway, you will now access your hosting control panel through Hostway’s SiteControl. Similar to your experience with HostPilot, Hostway’s SiteControl allows you to add features and administer any changes to your web hosting service. During the migration, you will receive an email from Hostway containing the link to SiteControl and your login credentials. If you have any questions along the way, please contact Hostway at 866.467.8929, press 3 for support.

No additional costs will be incurred during this upgrade. You will continue to be billed in accordance with your existing agreement, but billing will now be invoiced through Hostway.

• I am billed monthly and my credit card is on auto-pay, do I need to take any action?
  No action is needed, we will transition your billing and autopay profile to Hostway on your behalf. Hostway will begin billing and charging you the month following your web hosting migration.

• I pay by check. Can I keep doing that?
  Yes, you can. After you receive your first Hostway invoice, make your check payable to Hostway and please include your Hostway account number (found on your bill) in the memo field of the check. Please then send to:

  Hostway Billing Center
  P.O. Box 3480
  Chicago, IL 60654

• I have a discount on my web hosting plan, will I get the same discount with Hostway?
  Yes, the pricing will remain the same after the transition to Hostway.

• I'm an advisor and I receive advisor payments from Intermedia, will I still continue to receive those?
  Yes, but you will receive your payment from Hostway instead of Intermedia.

Prior to your migration, please reach out to Intermedia at 800.379.7729, press 3 for support. After migration, please reach out to Hostway at 866.467.8929 for assistance.