Intermedia and Level Platforms, the global leader in remote monitoring and management software for solution providers and managed service providers (MSPs), today announced a partnership. Using Level Platforms' Managed Workplace® dashboard, MSPs that sell Intermedia's hosted Exchange can remotely monitor the availability and response time of each customer mailbox - alongside their customers' on-premise network resources.
"Intermedia is making a strong statement about the reliability of its service," says Ryck Marciniak, Level Platforms' director of vendor alliances. "MSPs are now able to monitor the hosted Exchange and on-premise resources that combine to create their customers' email experience. Issues like a poor T1 line connection can be detected and resolved remotely. This is about more than reducing support costs - it's a revenue-generating monitoring service that MSPs can offer customers."
Intermedia's MSP partners sell the company's hosted Exchange under their own brand, bundling it with services such as remote monitoring. Together with hosted Exchange, these higher margin offerings reduce MSPs' reliance on lower margin on-site hardware support.
According to Robert Leibholz, Intermedia's vice president of sales and business development, "Our partnership with Level Platforms highlights Intermedia's commitment not only to service reliability, but also to providing MSPs with new opportunities to increase average revenue per customer."
Intermedia's partner program includes internationally recognized Fortune 500 brands as well as more than 3,500 small and medium-sized businesses - primarily MSPs and other technology solution providers. The profitable 14-year old company hosts over 200,000 premium Microsoft Exchange mailboxes - more than any other hosting provider - and over 400,000 mailboxes total. Intermedia offers MSPs migration services to transition their existing Exchange accounts with no disruption.
Level Platforms' Managed Workplace with support for Intermedia's hosted Exchange is now generally available.