Intermedia Helps Resellers Raise the Bar on Call Service Quality with "VoIP Scout" Network Testing Solution

Intermedia puts quality assessment in the hands of Hosted PBX and SIP Trunking resellers with new and advanced network testing tools

2015-03-16

Intermedia, a one-stop shop for cloud IT services, unveiled its new VoIP Scout network testing solution for partners at the 2015 Channel Partners Conference in Las Vegas.  Intermedia’s VoIP Scout enables Hosted PBX and SIP Trunking resellers to conduct extensive self-service testing of their customers’ data networks. This test identifies and helps partners mitigate potential issues that could impact voice quality and overall system performance.

VoIP Scout lets partners simulate, over 3-5 business days, the full potential load the VoIP services could put on the network. The scope and duration of the test helps partners to inspire confidence in customers that may otherwise be wary of VoIP. It also helps enables partners to proactively address network issues that could prevent high-quality VoIP service.

“VoIP Scout puts partners in the driver’s seat, giving us the ability to take a more consultative approach in managing our customers’ infrastructure,” said Clayton Oswald, president of Northwest Cloud Consulting. “It makes Hosted PBX easier to track and faster to sell because we know from the onset how it’s going to perform, and customers can see exactly what they’re paying for.  We’ve used it multiple times now, and each time it’s worked flawlessly.”

Aggressive network testing mitigates future customer satisfaction issues

Poor network performance can dramatically degrade voice quality. This is why it’s imperative to test for a duration that offers a truly representative picture of network quality. We have found that a 3-day test is the minimum period necessary to spot periods of congestion—such as scheduled daily file backups—that shorter tests are likely to miss.

Intermedia’s VoIP Scout consists of three core components:

The VoIP Scout Soft Client and Management Portal are available free for all Intermedia partners; the VoIP Scout Appliance is an affordable piece of hardware sold to partners.

During the testing process, VoIP Scout will capture and analyze key metrics from the simulated calls and provide partners with periodic updates on key milestones via the VoIP Scout management portal.  Once testing is complete, the partners will receive a notification with a pass or fail grade and be able to view and evaluate detailed graphical results.

Making it easier for partners to sell VoIP services

VoIP Scout helps partners alleviate the potential for poor customer experience by identifying network issues prior to system implementation. This helps the partner prevent the accruing of additional costs due to emergency post-sale troubleshooting, which can damage the customer relationship. 

“As a leading proponent of network testing, Intermedia is committed to helping our partners deliver extremely high quality phone service to their customers,” said Michael Gold, president of Intermedia. “VoIP Scout gives our partners the freedom to focus on closing the sale, because they know their customer’s network can reliably support VoIP service.”

Intermedia offers extensive partner support throughout the entire sales cycle. Partners can call Intermedia’s VIP Desk for any questions, from deploying VoIP Scout to interpreting test results.

Partners can download the VoIP Scout Client and/or order a VoIP Scout Appliance through the Intermedia Partner Portal.

For more information on Intermedia’s voice services (including VoIP Scout) during the 2015 Channel Partners Conference, visit us at Booth 957.

About Intermedia

Intermedia is a one-stop shop for cloud business applications. Its Office in the Cloud™ suite integrates the essential IT services that SMBs need to do business, including email, voice, file syncing and sharing, conferencing, instant messaging, identity access and management, mobility, security and archiving. Office in the Cloud goes beyond unified communications to encompass a wide breadth of fundamental IT services, delivered by a single provider.

Think of Office in the Cloud as your “Business Cloud Platform.” Intermedia’s services are integrated into its HostPilot® Control Panel. There’s just one login, one password, one bill and one source of support, which creates significant cross-service efficiencies for both users and IT administrators. Intermedia offers enterprise-grade security, a 99.999% uptime service level agreement and 24/7 phone support with typical hold times of less than 60 seconds.

Intermedia serves over 60,000 businesses and has more than 5,000 active partners, including VARs, MSPs, telcos and cable companies. Its award-winning Partner Program lets partners sell under their own brand with full control over billing, pricing and other elements of their customer relationships. Intermedia is the world’s largest independent provider of hosted Exchange.

Intermedia has over 600 employees worldwide who manage numerous datacenters to power its Office in the Cloud—and who work to deliver customers and partners Intermedia’s Worry-Free Experience™.

 

Media contact

Kali Fry
(650) 691-7312
Intermedia@airfoilgroup.com

 

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