Intermedia, a global leader in cloud services for small and medium-sized businesses and the largest Microsoft Exchange hosting provider, welcomes two new vice presidents to its expanding management team. Connie Adcock, a 35-year seasoned customer service executive, formerly of 1-800-Flowers and National Car Rental, has joined the company as vice president of client services. Luis Curet, a 30-year sales and business development executive, formerly of M86 Security and Rainbow Technologies, joined the company as vice president of direct sales. Both bring extensive experience to the cloud services and hosted Exchange company whose management team now includes, among others, former Savvis, Qwest, SAP, Citrix and NetSuite senior executives.
As vice president of client services, Adcock is responsible for Intermedia’s global technical support team where she will evolve and scale Intermedia’s extraordinary global customer service organization as the company continues its growth. Intermedia is well respected in the industry for providing 24/7 expert technical support in under a minute. The company’s Cloud Concierge™ team hand-holds customers as their IT services move to the cloud through the migration and on-boarding process. The organization is dedicated to delivering an exceptional customer experience as measured by the Net Promoter Program.
Adcock has a demonstrated record of success at building, mentoring and developing high performing customer service teams, including previous roles as SVP of customer service at 1-800-Flowers and VP of global customer contact at National Car Rental. These customer service teams won numerous awards, such as CRM Magazine’s #1 Best Customer Service Call Center for 1-800-Flowers, Training Magazine’s Top 125 Training Organizations two years in a row for 1-800-Flowers, and JD Power Car Rental Customer Satisfaction two years in a row for National Car Rental.
Most recently, Adcock was vice president of shared services at Vertex Data Science. While there she led the international virtual shared services team supporting global outsourcing operations with 32 call centers and 15,000 employees. She has tremendous experience creating and implementing innovative solutions in high growth companies, including building supporting capabilities for customer acquisition, cross-sell/up-sell and retention leadership, and career development programs.
Curet joins Intermedia’s sales and business development team as vice president of direct sales and is responsible for providing senior leadership of the direct sales organization. Intermedia is rapidly growing its customer base with 40 percent growth year-over-year. With Curet onboard, Intermedia will look to continue that growth while expanding in new regions and markets.
Curet most recently held the role of senior vice president of the Americas for M86 Security – a leading global provider of web and email security solutions – where the company recognized a four-fold increase in revenue during his tenure. The company was recently acquired by Trustwave. Prior to joining M86, Curet was a vice president at leading encryption and information security company, Rainbow Technologies, where he oversaw sales and corporate marketing for the commercial business unit. The company was bought by SafeNet in 2004. Curet was recently named one of CRN’s 2012 Channel Chiefs. The prestigious list includes influential leaders in the IT channel space and recognizes Curet for his leadership and commitment to channel partners.
“We are excited to welcome two new members to the management team who bring leadership, deep knowledge and experience in key areas of our business,” says Phil Koen, chairman and CEO, Intermedia. “Both Connie Adcock and Luis Curet will be fundamental in helping Intermedia continue its course of growth and innovation across the cloud services industry.”
Both new executives are based in Intermedia’s corporate headquarters in Mountain View, CA.
Intermedia offers an integrated suite of cloud communications and collaboration services through its Office in the Cloud™ offerings. It combines popular Microsoft services such as Exchange 2010, hosted Lync and SharePoint 2010 with Intermedia’s services for backup, mobility, security, voice and more. All of these services are managed from Intermedia’s proprietary HostPilot® Control Panel, providing customers a single point of communications control. Intermedia is recognized as providing premium support with an average phone response time of under one minute. The company’s Cloud Concierge team assures customers have a secure migration to the cloud. Hosted Exchange 2010 service is backed by a 99.999 percent uptime service level agreement and secure infrastructure spanning seven datacenters. Intermedia recently launched one of the first hosted Exchange 2013 betas. For more information, please call 1-800-379-7729.