(BUSINESS WIRE) - Intermedia, the leading software as a service (SaaS) provider specializing in messaging and collaboration solutions, today announced that it has raised its uptime guarantee from 99.99 percent to 99.999 percent on its hosted Exchange solutions. This new service level agreement (SLA) is among the most reliable solutions on the market today, and Intermedia is the only provider to offer this SLA on a shared Exchange platform.
"This new SLA reflects our ongoing goal to provide small- and medium-sized businesses with a hosted solution that offers enterprise-grade performance and reliability at a reasonable cost," said Jonathan McCormick, Chief Operating Officer for Intermedia. "We are very proud to have achieved this high level of operational expertise and remain committed to improving our operations and focusing on business process improvements on an ongoing basis. Our goal is to provide our customers with the highest quality hosted messaging service on the market today, and to provide the infrastructure they need to work efficiently and stay focused on growing their businesses."
"Our sales transactions are predominantly Internet-based, making email 'uptime' a mission critical component of our ability to operate efficiently and ultimately grow our business," said Tom Halter, Director of Information technology for JC Whitney, the largest direct marketer of auto parts and accessories. "We have entrusted our e-mail and communications needs to Intermedia for the past year, and are especially pleased to upgrade our performance to the highest industry standard available today."