Our business is predicated on our ability to offer a more secure environment than our customers could deploy themselves on-premises.
Multi-tenant platform security
Intermedia uses multiple redundant, enterprise-class firewall systems to prevent unwarranted intrusions.
Intrusion protection systems
Intermedia runs multiple intrusion protection systems (IPS) (both host and network) to detect and deter malicious network traffic and computer usage.
Our datacenters are closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced. Security guards are stationed at the entrance to each site.
Every Intermedia employee undergoes a rigorous background check. Employee access to passwords, encryption keys and electronic credentials is strictly controlled. Access to servers is restricted to authorized engineers and monitored regularly.
Redundant internet service providers
Each datacenter is serviced by multiple Tier-1 internet providers to mitigate the potential impact of a Denial of Service (DoS) attack.
Authentication and access
Intermedia’s stringent policies and procedures authenticate a caller’s identify during support and service calls. Our online control panel gives you full control over access to services and administrative functions.
Dedicated security staff and monitoring
Intermedia employs dedicated, full-time security staff who are certified in all disciplines of information security.
Intermedia is registered and certified with the US Department of Commerce for privacy under the Safe Harbor program.
SOC 2 Certification
Intermedia has a SOC 2 audit report from an independent auditor who has validated that, in their opinion, our controls and processes were effective in assuring security during the evaluation period.
Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).