Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.
Whether you use outbound notification for upsell, collections, appointment scheduling, customer care surveys or collections, highly versatile Dynamic Notification capabilities can be leveraged to deliver best-in-class results in any industry.
Top features include:
Voice, SMS, and email capable
Easy to use customizable and data-driven campaigns
Buildable library of notification templates
Appointment reminders with the option to confirm or connect to an agent for rescheduling
Tightly integrated with Contact Center features
Live dashboard reporting on campaign status
Ability to export reporting on completed campaigns
Text-to-speech voice notifications in 6 “voices” with English, French, and Spanish options