Contact Center

With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.

*Product and feature availability may vary by region.

Dynamic Notifications

Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.

Whether you use outbound notification for upsell, collections, appointment scheduling, customer care surveys or collections, highly versatile Dynamic Notification capabilities can be leveraged to deliver best-in-class results in any industry.

Top features include:

  • Voice, SMS, and email capable
  • Easy to use customizable and data-driven campaigns
  • Buildable library of notification templates
  • Appointment reminders with the option to confirm or connect to an agent for rescheduling
  • Tightly integrated with Contact Center features
  • Live dashboard reporting on campaign status
  • Ability to export reporting on completed campaigns
  • Text-to-speech voice notifications in 6 “voices” with English, French, and Spanish options
  • Highly scalable

Tremendous vertical-play positioning opportunities:

  • Healthcare: Appointment Reminders
  • Retail / B2C: Deliveries, Surveys, Promotions, Collections
  • Real Estate: Open Houses, Visits
  • Travel / Hospitality: Travel Date Reminders, Reservations, Orders
  • Services: Installation Notifications, Outages
  • Banking: Account Balance, Payments
  • Utilities: Robocall Activity, Installations, Outages, Updates, Collections
  • Education: General Notices, Information, Weather Alerts, Emergency Alerts
  • SMB: Promotional Offers, Upsell, Marketing Campaigns
  • Transportation: Pick-up Reminders, Scheduling

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