Contact Center

With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.

*Product and feature availability may vary by region.

Contact Center Packages

Intermedia offers custom pricing for 50+ users Intermedia offers custom pricing for 50+ users

Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications. Choose the Contact Center package that includes the features and functionality that best meets your business goals and needs.


INTERMEDIA CONTACT CENTER

EXPRESS

 

$19.99 per user/per month

PRO

 

$79.99 per user/per month

ELITE

 

$139.99 per user/per month

OVERVIEW

EXPRESS
(avail. 10/2019)

The Contact Center Made Simple:
Cost effective voice-only contact center capabilities, available directly from the Intermedia UniteTM Desktop application.

ADVANCED

Extend your Contact Center Capabilities:
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

ELITE

Optimize your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.

DESCRIPTION

EXPRESS
(avail. 10/2019)

Voice only call queuing, agent reporting, and management.

ONLY sold integrated with Intermedia Unite.

ADVANCED

Full-featured, omni-channel capable contact center platform.

Sold with or without Intermedia Unite.

ELITE

Best-in-class, omni-channel contact center platform with custom integrations.

Sold with or without Intermedia Unite.

MARKET

EXPRESS
(avail. 10/2019)

Businesses looking to build a basic, cost-effective, voice-only contact center.

ADVANCED

Companies who need to optimize interactions and connect with customers via multiple channels.

ELITE

Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.

FEATURES

EXPRESS
(avail. 10/2019)

  • Inbound Voice Queues
  • Supervisor functions including monitor, barge, and whisper
  • Real-Time & Graphical Reports
  • Call Recording
  • And More!

ADVANCED

All Contact Center Express functionalities, plus:

  • Scheduled, Historical, and Custom Reports
  • Customizable IVRs
  • Skill-Based, Geo & Rule-based Routing
  • Email, Chat, and SMS channels add-ons
  • And More!

ELITE

All Contact Center Pro functionalities, plus:

  • Chat, email, and SMS Channel Queues
  • Outbound Notification Campaigns (Voice, email & SMS)
  • Schedule Manager
  • QA Evaluator Templates & Scoring
  • Custom CRM Integrations
  • Advanced self-service IVR applications
  • And More!

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