Exchange Email

Cloud-based Microsoft Exchange business email from the world's largest independent provider.

*Product and feature availability may vary by region.

Exchange Email service details

24/7 expert support

Our engineers work behind-the-scenes to keep your cloud performing at the highest levels. This ensures that nothing distracts you from growing your business.

But should the need arise, our support philosophy is simple: we’re here when you need us. And we respond to you, fast.

 

Here’s what you get with Intermedia's support:

Expert phone support
  • Business apps support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
All-hours availability 24/7 phone and chat support is included in most plans.
Commitment to resolution Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
No 'critical issues' standard Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
No lock-in to a single person Your account history is available to the entire support team. Each of us has the context to solve your problems.
Commitment to quality We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
Obsession with satisfaction We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
No outsourcing Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
Senior technicians are available If you have a highly technical challenge, feel free to request a Level 2 support technician.
Going beyond individual cases You can request a 90-day review of all your support cases to identify and eliminate recurring issues.
 
Expert phone support
  • Business apps support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
 
All-hours availability
24/7 phone and chat support is included in most plans.
 
Short hold times
We typically answer the phone in 60 seconds or less. (This level of service beats executive support at Fortune 500 companies.)
 
Commitment to resolution
Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
 
No 'critical issues' standard
Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
 
No lock-in to a single person
Your account history is available to the entire support team. Each of us has the context to solve your problems.
 
Commitment to quality
We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
 
Obsession with satisfaction
We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
 
No outsourcing
Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
 
Senior technicians are available
If you have a highly technical challenge, feel free to request a Level 2 support technician.
 
Going beyond individual cases
You can request a 90-day review of all your support cases to identify and eliminate recurring issues.

A small-town law firm competes nationally—thanks to Intermedia’s support and mobility

Decatur, Texas. Home to Simpson Boyd Powers & Williamson, a law firm that specializes in civil litigation. They rely on Intermedia's services to compete against much larger firms.

Exchange Email enables email access from SBPW’s desktop and mobile devices, whether at the home office or on the road. SecuriSync creates a cloud-based file repository through which case documents are available and searchable while remaining secure. Data on computers, tablets and smart phones is effortlessly synched and backed up. Best of all, it's all backed by 24/7 technical support.

With Intermedia’s services, the chains that tied SBPW to the local office disappeared.

As the foundation of Intermedia’s Office in the Cloud, Exchange Email can be bundled with up to 30 other Intermedia services.

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