Office 365

Full Microsoft® Office 365® suite enhanced to meet the needs of your business.

*Product and feature availability may vary by region.

24/7 expert support

J.D. Power award-winning support from Microsoft certified experts available 24/7 from Intermedia employees—no outsourcing

Online forums are sometimes useful when solving certain Office 365 issues, but when it comes to business critical issues affecting your ability to do business, you need live 24/7 support.

Our J.D. Power certified 24/7 support is here for you whenever you need us. We respond to your issue fast. And if need be, we expedite support escalation to Microsoft for those really complicated issues, completely on your behalf.

Here’s what you get with Intermedia’s award-winning support:

Expert phone support
  • Office 365 support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
All-hours availability 24/7 phone and chat support is included in most plans.
Commitment to resolution Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
No 'critical issues' standard Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
No lock-in to a single person Your account history is available to the entire support team. Each of us has the context to solve your problems.
Commitment to quality We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
Obsession with satisfaction We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
No outsourcing Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
Senior technicians are available If you have a highly technical challenge, feel free to request a Level 2 support technician.
Going beyond individual cases You can request a 90-day review of all your support cases to identify and eliminate recurring issues.
 
Expert phone support
 
All-hours availability
 
Short hold times
 
Commitment to resolution
 
No 'critical issues' standard
 
No lock-in to a single person
 
Commitment to quality
 
Obsession with satisfaction
 
No outsourcing
 
Senior technicians are available
 
Going beyond individual cases

J.D. Power 2016 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com orwww.tsia.com.

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