Intermedia SecuriSync® backup and file sharing

File sync and share with backup for desktops, mobile devices, and file servers.

*Product and feature availability may vary by region.

SecuriSync service details

24/7 expert support

Our engineers work behind-the-scenes to keep your cloud performing at the highest levels. This ensures that nothing distracts you from growing your business.

But should the need arise, our support philosophy is simple: we’re here when you need us. And we respond to you, fast.

 

Here’s what you get with Intermedia's support:

Expert phone support
  • Business apps support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
All-hours availability 24/7 phone and chat support is included in most plans.
Commitment to resolution Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
No 'critical issues' standard Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
No lock-in to a single person Your account history is available to the entire support team. Each of us has the context to solve your problems.
Commitment to quality We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
Obsession with satisfaction We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
No outsourcing Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
Senior technicians are available If you have a highly technical challenge, feel free to request a Level 2 support technician.
Going beyond individual cases You can request a 90-day review of all your support cases to identify and eliminate recurring issues.
 
Expert phone support
  • Business apps support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
 
All-hours availability
24/7 phone and chat support is included in most plans.
 
Short hold times
We typically answer the phone in 60 seconds or less. (This level of service beats executive support at Fortune 500 companies.)
 
Commitment to resolution
Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
 
No 'critical issues' standard
Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
 
No lock-in to a single person
Your account history is available to the entire support team. Each of us has the context to solve your problems.
 
Commitment to quality
We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
 
Obsession with satisfaction
We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
 
No outsourcing
Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
 
Senior technicians are available
If you have a highly technical challenge, feel free to request a Level 2 support technician.
 
Going beyond individual cases
You can request a 90-day review of all your support cases to identify and eliminate recurring issues.

Gigabit Geek circumvents ransomware devastation

Luke Skibba, owner of Gigabit Geek, had a ransomware crisis. "We were able to wipe the infected device and restore access to the cloud within about a day, but the time to fully recover from the breach was extensive. In this case, we determined that the quickest way to recover the deleted files was through manual restores – 2-3 Terabytes of data in total. It was a slow process, taking two full weeks to complete."

Today, Gigabit Geek is prepared. "With these SecuriSync features in place, we’ll be able to recover impacted files and return to operations in just minutes instead of weeks. Giving users the power to get back up and running quickly without paying the ransom will change the game of fighting ransomware."

SecuriSync Pricing

SecuriSync Pricing

You can bundle SecuriSync with other Intermedia services or complement any existing on-premises or cloud IT environment.

VIEW PLANS AND PRICING

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