SIP Trunking

Saves money and improves reliability by routing calls over the internet—instead of through the phone company. Customers can:

*Product and feature availability may vary by region.

SIP Trunking service details

24/7 expert support

Our engineers work behind-the-scenes to keep your cloud performing at the highest levels. This ensures that nothing distracts you from growing your business.

But should the need arise, our support philosophy is simple: we’re here when you need us. And we respond to you, fast.

 

Here’s what you get with Intermedia's support:

Expert phone support
  • 100% CompTIA Net+ certification within first year of employment
  • 100% SIP School certification for all Escalation/T2 team members
All-hours availability 24/7 phone and chat support is included in most plans.
Commitment to resolution Unlike other providers, we won’t push you to self-help solutions. We’ll stay with you until we resolve your problem.
No 'critical issues' standard Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
No lock-in to a single person Your account history is available to the entire support team. Each of us has the context to solve your problems.
Commitment to quality We don’t pressure team members on call length. All our key metrics are related to first-call resolution and customer satisfaction.
Obsession with satisfaction We’ll survey your satisfaction after every call. And we’ll contact you every six months to get your feedback.
No outsourcing Every team member is a direct employee. Our overnight support office is manned by English-speaking team members whose certification and problem-solving ability equals our daytime staff.
Senior technicians are available If you have a highly technical challenge, feel free to request a Level 2 support technician.
Going beyond individual cases You can request a 90-day review of all your support cases to identify and eliminate recurring issues.
Pricing for SIP Trunking

Pricing for SIP Trunking

Intermedia offers several affordable options that keep your communication costs in line with your business needs.

VIEW PLANS AND PRICING

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