Remote Administration Tools and Management Features
With Intermedia Unite, you can scale and manage your communications according to your company's needs. No more overspending on lines you don’t need, or being constrained by unexpected growth. Order additional service and manage your employee phone, data backup, video and conferencing services through a single interface.
Whether your Unified Communications (UC) platform is managed by a dedicated IT professional, or simply assigned to the Office Manager, Intermedia Unite is designed to cut down the amount of time they have to spend focusing on managing your systems.
Here are some ways we work to make management of Intermedia Unite easier and more efficient than other phone unified communications systems:
Unite Management Portal
ONE central location to manage system or endpoint settings
Enable or disable permissions system-wide, by group or by individual user
Add users, user phones, and phone numbers right from the portal
Set up auto attendants and groups according to business requirements
View/create hunt group reports
And much, much more
Greets callers and then directs them to the right person, department or information - 24 hours/day
Multiple and branched menus for day/night
Dial by name / by extension
Ability to ring multiple phones (in order or all at the same time)
Send voicemails to email
Place incoming calls into set groups such as sales department, accounting, etc.
Calls are distributed according to managed setting: Round-robin, sequentially, longest idle, or all simultaneously
Can be configured to feature greetings, messages, and hold music
Users and administrators may log users in and out of groups
Hunt Group Reporting
Select/view data and view reports for entire groups or individual users
Track employee productivity with graphical data reports based on group or individual, and time
Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics