Intermedia Unite™

A fully integrated business communications and collaboration platform that combines a phone system, video, screen sharing and file management into a seamless experience.

*Product and feature availability may vary by region.

Intermedia Unite Service Details

Remote Desktop App

The Intermedia Unite Desktop App is a free downloadable application for both Mac and PC. It acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management.

Efficiency

The Unite Desktop App allows users to be more efficient when using their desktop phone. Simply "Click to Call" any corporate contact. Manage multiple concurrent calls more easily. Placing calls, call park, and call transfers can be done by simply clicking on a call and choosing the action you want.  See, at a glance, who is on the phone and/or their manually selected presence status.

Ease of Use

The Unite Desktop App uses the corporate Active Directory® (AD) to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more information from the AD, such as the extension number, job title, department, office location, or email address. However, if you aren't exactly sure whom to call, just use the intuitive "search" feature. Whether you search by name, department, or location, you will find your contact – fast.

Click to Call

The Intermedia Unite Desktop App is an extension of your desk phone. Calling is easy:

  1. In the app, find your company contact in the list.
  2. Hover over the name of the person you want to call.
  3. Click on the app "phone" icon to immediately call the extension of your contact.
  4. Your desk phone will ring — answer it, and then the call is connected.

Manage Active Calls

Choose from several options while on an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, transferring the call and parking the call.

Manage Multiple Calls

The Intermedia Unite Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call.

Warm/Blind Transfers

Transferring calls is a snap. Three types of transfers are available through the Unite Desktop App:

  1. Blind transfer. Transfer the call directly to another party without introducing the call.
  2. Warm transfer. Call another party, and transfer the call after introducing the call to the new party.
  3. Transfer to Voicemail. Transfer the call immediately to another party’s voicemail.

Call Park

Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location.

Presence Indicator

Intermedia desk phones have the ability to see whether your company contact is available or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information The Intermedia desktop displays presence information alongside each contact in the Active Directory.

Call Flip

Move between your desk and mobile phone with ease. For example, need to get to an appointment… but the call on your desk phone call is running long? Transfer your call from your desk phone to the Intermedia Unite Mobile App – without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device.

Call History

Check to see with whom you had past conversations or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, with the most recent call first. Call history displays contact name (or CNAM if not in the Active Directory,) as well as the time and date they called. You may filter to display only missed calls, if desired, and place calls directly from call history.

One-Click Meeting

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share.

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