Intermedia Unite™

A fully integrated unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, chat, screen sharing and file management into a seamless experience.

*Product and feature availability may vary by region.

Intermedia Unite Service Details

Desktop App


The free Intermedia Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC.


The Unite Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application.

Ease of Use

The Unite Desktop App uses the corporate Active Directory® to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren't exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will find your contact - fast.


The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them: Softphone mode or Call Controller mode.

Softphone mode: Allows users to place and receive phone calls directly through a computer, helping them to collaborate more effectively by consolidating communications through a single device.

Call Controller mode: Acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management.

Both modes include the following features:

Team Chat and Messaging

Send and receive chats (both individual and group chats). Your mobile chat and desktop chat messages are instantly synchronized across all your devices. Pin favorites to the top of your contact list and access full contact chat history at any time.

Microsoft Outlook® Integration*

Bring the functionality of Unite into your Outlook inbox where you're able to:

  1. Click to call coworkers and external contacts from your Outlook contact list, emails, and calendar invites
  2. View the presence of Outlook contacts
  3. Chat with any coworker from within Outlook emails and calendar invites
File Collaboration

View the most current versions of files and share them easily and securely. Admins can maintain full control over files, users, devices, and sharing activities.

One-Click Meeting

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share.


The Intermedia Unite Desktop App is an extension of your desk phone. Calling is easy:

  1. In the app, find your company contact in the list.
  2. Hover over the name of the person you want to call.
  3. Click on the app phone icon to immediately ring the extension of your contact.
  4. If you’re in Softphone mode, the call is made right from your laptop. If you’re in Call Controller mode, your desk phone will ring—answer it, then the call is connected.
Manage Active Calls

Choose from several options while in an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, call transferring and call park.

Manage Multiple Calls

The Intermedia Unite Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call.

Warm/Blind Transfers

Call transferring is a snap. Three types of transfers are available through the Unite Desktop App:

  • Blind transfer. Transfer the call immediately to another party without introducing the call.
  • Warm transfer. Call another party, and transfer the call after introducing the call to the new party.
  • Transfer to Voicemail. Transfer the call immediately to another party's voicemail.
Call Park

Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location.

Status Indicator

Intermedia desk phones have the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes status availability information. The Intermedia desktop displays status information alongside each contact in the Active Directory.

Call Flip

Move between your desk and mobile phone with ease. For example, need to get to an appointment… but your desk phone call is running over? Transfer your call from your desk phone to the Intermedia Unite Mobile App - without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device.

Call History

Check to see whom you had past conversations with or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, most recent call first. Call history displays contact name (or CNAM if not in Active Directory,) time and date they called. You may filter to display only missed calls if desired, and place calls directly from call history.

Receptionist View

Intermedia Unite Receptionist View enables receptionists and administrative assistants with an at-a-glance view of their entire organization. With Receptionist View, users can:

  • View the presence status of anyone in their organization
  • See extension info
  • Perform blind transfers, warm transfers, and transfers to voicemail


* Currently available for PC users only.

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