Hostway and Intermedia

Intermedia has upgraded your web hosting to Hostway, a leading enterprise web hosting vendor. We are now migrating your web hosting POP mailbox to Hostway. Check back often - we will continue to update this site to bring you the latest news and resources for a seamless upgrade.

Hostway POP Migration FAQs

Why is my POP/IMAP mailbox moving?

Now that your web hosting has been migrated we are now focusing on moving web hosting POP email accounts over to Hostway.

When will the migration process start?

The POP mailbox migration process is scheduled to begin in January 2018. As we move closer to this date, additional details related to your migration, including your exact migration date, will be sent to you via email. If you have any questions or concerns, please contact Hostway at 866.467.8929.

How will I be notified about the details of the migration process?

Intermedia will send you an initial email, after which Hostway will communicate the schedule along with a link to an FAQ about the upcoming changes.

What will the migration process look like?

We will do our best to make the migration process as seamless as possible and to alleviate any interruption to your services. During this process, Hostway and Intermedia will work together to copy your mailbox data from source environment to target environment.

Additional details will follow as we move closer to January 1st, 2018.

Do I need to do anything to prepare for the migration?

We ask that you confirm your email address on file with Intermedia is current, as this is how we will be sending you additional information as we get closer to your migration date. If you do not know the password to your POP mailbox, then please reach out to your administrator to get it reset. Your admins can reset it by following the information in the below link:
https://kb.intermedia.net/Article/733?query=web+hosting+password

Can I keep my POP mailboxes with Intermedia?

No. All Intermedia web hosting customers are subject to this migration. If you have concerns about migrating your mailboxes to Hostway, please contact your Intermedia Account Manager and they can discuss additional options with you.

Who can I contact if I have a question or concern?

Hostway Support will handle any questions and concerns that you may have, they can be reached at 866.467.8929.

Will my billing change or increase? What happens if I have a pre-paid 12-month account?

No additional costs will be incurred during this upgrade. You will continue to be billed in accordance to your existing agreement, but billing will now be invoiced through Hostway. In case of a prepaid account, the remaining funds have been transferred to Hostway who will provide support through the contract date. Once the current contract is up, a new one will be issued by Hostway.

Is there a storage limitation? Or will my email storage change?

Hostway has a storage limit of 2.5GB per mailbox. Additional storage is available at an extra cost.

What will happen to my Exchange accounts?

There will be no impact to your Exchange accounts.

If you have POP/IMAP accounts set up on the Web Hosting that uses the same domain name as your Exchange account, we will not be migrating your account. We will provide you with separate instructions at a later time.

How will I manage the POP mailboxes?

You can manage your POP mailboxes using the same control panel that is used to manage your Hostway web hosting services.

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