The North American unified communications-as-a-service (UCaaS) market is experiencing steady growth and evolving technologies and business models, along with increasing customer awareness of cloud communications benefits, are driving adoption across different business sizes and industries, creating growth opportunities for service providers. UCaaS providers differentiate based on brand; technology foundation; UCaaS feature set, price, and service performance; broader portfolio; network footprint; customer service and support; and other factors.
This Frost & Sullivan 2019 UCaaS Radar Report explores overall industry trends as well and Intermedia Unite's placement within the UCaaS universe and why SMBs are choosing Intermedia for their UCaaS solution needs.
“One of North American’s pioneers in hosted and cloud services, Intermedia has assembled a compelling portfolio that resonates with small and medium-sized businesses and the partners that serve them. Its strategy for these segments is based on thoughtful prioritization of features; laser focus on ease of use and service quality and reliability; and excellent customer purchase and ownership experiences. Combined with effective executive and a strong brand, Intermedia ‘s cloud solutions position the provider for continued success in the North American hosted IP telephony and UCaaS market."
-- Elka Popova, Vice President, Frost & Sullivan