Frost & Sullivan 2022 UCaaS Radar Report

The North American unified communications-as-a-service (UCaaS) market is experiencing steady growth and evolving technologies and business models, along with increasing customer awareness of cloud communications benefits, are driving adoption across different business sizes and industries, creating growth opportunities for service providers. UCaaS providers differentiate based on brand; technology foundation; UCaaS feature set, price, and service performance; broader portfolio; network footprint; customer service and support; and other factors.

This Frost & Sullivan 2022 North American UCaaS Radar Report explores overall industry trends, Intermedia Unite's placement within the North American UCaaS universe, and why businesses of all sizes are choosing Intermedia for their UCaaS solution needs. 

Frost & Sullivan 2022 UCaaS Radar Report

“Intermedia maintains its leadership position in the UCaaS market due to a number of compelling factors. Having a fully integrated, wholly owned UCaaS and CCaaS platform enables Intermedia to deliver a truly seamless employee collaboration and customer care experience. In addition, its highly differentiated CORE partner model allows the channel community to resell Intermedia solutions as their own, set their own price points, and maintain ownership of their customer relationships. Intermedia’s focus on product innovation and ease of use, comprehensive suite of hybrid and remote work-ready solutions, and its uniquely efficient partner-first go-to-market strategy make Intermedia an outstanding UCaaS choice for businesses and partners alike."

-- Elka Popova, Vice President, Frost & Sullivan