From Osterman Research: What is the Total Value of Ownership for a Cloud PBX?

This white paper makes a clear conclusion: cloud-based phones are significantly less expensive than the use of an on-premises system.


While email and other forms of electronic communication are important, one of the oldest forms of communication – telephony – remains of critical importance to business for a wide range of applications. Even with the advent of smartphones, tablets, unified communication systems and other platforms, telephony remains an integral part of the communications experience for the vast majority of business users, their customers and their business partners.

This white paper explores the costs of voice communication infrastructure options: on-premises vs. in the cloud. The results will surprise you.

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