PRODUCT SUITE
CONTROL PANEL
 collaboration & instant messaging
Intermedia’s Worry-Free ExperienceTM
Security Reliability Onboarding
Support Compliance Infrastructure
Customer and Partner Stories
Customer Stories Partner Stories
Reports on IT Risks and Issues
Ransomware Phishing Unreliable voice networks Risky IT habits
Ex-employee access High phone bills SaaS sprawl Personal cloud storage
PROVIDING INDUSTRY SOLUTIONS
Large enterprise Healthcare Legal Finance
Construction High-tech Manufacturing
Solving Common IT Challenges
The Costs of IT Management of Services Lack of Key Features Security and Compliance Improving Infrastructure

Support and onboarding

Here's how Intermedia ensures its Worry-Free Experience™.

Our support is available 24/7 and is currently offered only in English

Got billing questions?

Read our billing FAQs to get answers to the most common customer service and billing questions.
If you cannot find the answer you seek, feel free to contact us.
  • Hours: Monday-Friday, 9 AM to 8 PM EST
  • Call: 800-379-7729, option 4
  • Voice Services: 877-880-0055, option 3
  • Fax: 1-408-636-0413

System Status

Intermedia's system status dashboard shows the status of your networks and servers. In HostPilot, the system status is located on the HostPilot welcome page. In the Partner Portal, click "Service status" for details.

Customer Login
HostPilot Control Panel Partner Login
Intermedia's Partner Portal

Success Stories

Hosted Exchange 2013 keeps YouthCUE focused on the music

"For this choice, it came down to support. I saw this in the reviews that I read, and it even came across in how you communicate."

Read the full story

For reliability and mobility, Electrosonic chose Intermedia

"In addition to the excellent 24/7 support service and quick response times, Intermedia is very proactive and often notifies us of problems and viruses to watch out for even before we’re aware of them."

Read the full story

Latest News & Resources

RESOURCES
ALL RESOURCES
  • a

    Email migration: 24 questions to ask

    Migrating your email? Ask these questions to avoid disaster.

  • a

    Hosted PBX Technical White Paper

    Intermedia's Hosted PBX offers an enterprise-grade phone system that’s delivered to small and medium-sized businesses via the same, reliable cloud infrastructure as its other hosted services. This technical white paper explains how.

Latest Blog Posts
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