Support

Need help? We’re here to give you a Worry-Free Experience^™.

J.D. Power and TSIA certify our Worry-Free Experience

J.D. Power and TSIA certify our Worry-Free Experience

Call Intermedia Support

800-379-7729 +1.650.641.4000

option 3

Our support is available 24/7
and is currently offered only in English

Got billing questions?

Read our billing FAQs to get answers to the most common customer service and billing questions. If you cannot find the answer you seek, feel free to contact us.

Hours: Monday-Friday, 9 AM to 8 PM EST

CALL:

800-379-7729, option 4

FAX:

EMAIL:

CSR@Intermedia.net

Please Note: Our response time is always slightly longer during the few days before and after the first of the month.

System Status

Intermedia's system status dashboard shows the status of your networks and servers.

Customer Login
HostPilot Control Panel

Check the system status on the welcome page

Partner Login
Intermedia's Partner Portal

Click "Service status" for the system status details