Support and onboarding

Here's how Intermedia ensures its Worry-Free Experience™.

J.D. Power and TSIA certify our Worry-Free Experience

Support for business applications

Exchange Email, SecuriSync, Email Archiving, AppID and others

CALL 800-379-7729

OPEN/VIEW SUPPORT TICKET

BROWSE OUR KNOWLEDGE BASE
Support for voice services

Cloud PBX, SIP Trunking, Conference Calling and others

CALL 877-880-0055

OPEN/VIEW SUPPORT TICKET

BROWSE OUR KNOWLEDGE BASE

Our support is available 24/7 and is currently offered only in English

Got billing questions?

Read our billing FAQs to get answers to the most common customer service and billing questions.
If you cannot find the answer you seek, feel free to contact us.

Hours: Monday-Friday, 9 AM to 8 PM EST
Call: 800-379-7729, option 4
Voice Services: 877-880-0055, option 3
Fax: 1-408-636-0413

Email: CSR@Intermedia.net
Voice Services: voicesupport@intermedia.net
Please Note: Our response time is always slightly longer during the few days before and after the first of the month.

System Status

Intermedia's system status dashboard shows the status of your networks and servers. In HostPilot, the system status is located on the HostPilot welcome page. In the Partner Portal, click "Service status" for details.

Customer Login
HostPilot Control Panel Partner Login
Intermedia's Partner Portal

Success Stories

For reliability and mobility, Electrosonic chose Intermedia

"In addition to the excellent 24/7 support service and quick response times, Intermedia is very proactive and often notifies us of problems and viruses to watch out for even before we’re aware of them."

Read the full story

Exchange Email 2013 keeps YouthCUE focused on the music

"For this choice, it came down to support. I saw this in the reviews that I read, and it even came across in how you communicate."

Read the full story

Latest News & Resources

RESOURCES

ALL RESOURCES

Email migration: 24 questions to ask

Migrating your email? Ask these questions to avoid disaster.
Cloud PBX Technical White Paper

Intermedia's Cloud PBX offers an enterprise-grade phone system that’s delivered to small and medium-sized businesses via the same, reliable cloud infrastructure as its other hosted services. This technical white paper explains how.