Saturday, September 22, 2018
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Intermedia Services Customer Support


Customer Support - Auto Attendant/Virtual Receptionist

A local or toll-free number which greets callers and provides a menu of options in order to route callers to the right person, department or information. This service is also called SmartOffice, Front Office or Wireless Office.

  • Billing Info
    This section is designed to better understand your billing and usage charges.

  • SmartOffice Tutorial
    This tutorial will guide you through the process of setting up your new SmartOffice to meet your specific business needs.

  • Phone Number Transfer (Porting) Form
    This file includes the required "Letter of Authorization" to transfer (port) your exiting phone number(s) to AccessLine.

If you can't find a solution to a question regarding your Auto Attendant/Virtual Receptionist, please contact Customer Service directly at:

Or email us directly at:

Q: I forgot my PIN. What do I do?

A: If you have lost or forgotten your PIN, go to our login page here, and click on the "Forgot Your PIN?" button. You will be asked for your Account Phone Number and should automatically sent an email with your PIN number.

If that does not help or your email has changed since you signed up for our service, you may retrieve your PIN by contacting Customer Service via phone or Live Help. You will be asked a series of questions to confirm your identity.
As of 9/22/2018 5:46:33 AM   
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