Sunday, June 24, 2018
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Intermedia Services Customer Support

 

Customer Support - Help me find my product

Use the descriptions below to locate the right help information (user guides, FAQs and tutorials) for your AccessLine service. Click on the one that best describes how you use your service.


  • Description: Small and Home Office Phone Equipment and Service Packages. You have received from us actual phone equipment that comes with our service..
    Try here: Digital Phone Service

  • Description: Phone Service that you have purchased from us to work with your existing PBX. You have probably purchased a mid to large number of lines, or channels, that have been interconnected to your current equipment.
    Try here: SIP Trunking

  • Description: My local/toll-free number greets all my callers and then lets them choose, through a menu of options, where the call should go. For example: “Hello, you have reached Apex Industries if you know your parties name, touch 1, for sales touch 2, for customer service touch 3…”
    Try here: SmartOffice, Front Office & Auto Attendant/Virtual Receptionist

  • Description: My local/toll-free number can reach me wherever I am (home, cell, office). It sends calls to my current location via a schedule or I use a phone or the web to redirect my calls. It also receives faxes and stores faxes.
    Try here: SmartNumber/Follow-Me Number

  • Description: My toll-free number is ONLY used to host conference calls. I schedule conference calls via the Web or host On-The-Fly conference calls.
    Try here: Smart Conference & Conferencing Service

  • Description: My toll-free number generally rings my office phone. I can change it via the web site to also ring up to two other locations.
    Try here: Smart800 & Toll-Free Number Service

  • Description: My toll-free number generally rings my office phone. I can change it via the web site to also ring up to two other locations. If I miss a call, the toll-free number will take a voicemail message.
    Try here: Smart800 w/ Voicemail & Toll-Free Number Service

  • Description: My local/toll-free number only receives and stores faxes. When a fax comes in, I’m notified via email or on my wireless device.
    Try here: SmartFax, SmartFax Plus & Fax Service

  • Description: My local/toll-free number receives and stores faxes and I can send faxes from my PC. When a fax comes in, I’m notified via email or on my wireless device.
    Try here: SmartFax Pro & Fax Service

  • Description: My local/toll-free number takes voicemail messages and receives faxes. I’m notified of new messages via email or on my wireless device.
    Try here: SmartMessage & Voicemail/Fax

  • Description: My company has a phone system and Intermedia is our phone company.
    Try here: SmartVoice Phone Service

  • Description: My company uses standard phones and Intermedia is our phone company. I have a voicemail box and/or a phone number that I can control where it reaches me.
    Try here: SmartVoice Plus Phone Service

  • Description: I have a small Linksys VoIP Phone adapter and my phone and fax machine (optional) are plugged into it. I have voicemail, call forwarding, conferencing and a host of other features accessible through the web and phone.
    Try here: Home Office Phone Service
If you still cannot determine your product, please contact Customer Service directly at:
1-877-880-0055

Or email us directly at:
customerservice@accessline.com

Q: I forgot my PIN. What do I do?

A: If you have lost or forgotten your PIN, go to our login page here, and click on the "Forgot Your PIN?" button. You will be asked for your Account Phone Number and should automatically sent an email with your PIN number.

If that does not help or your email has changed since you signed up for our service, you may retrieve your PIN by contacting Customer Service via phone or Live Help. You will be asked a series of questions to confirm your identity.
As of 6/24/2018 6:08:28 AM   
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