Saturday, September 22, 2018
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Intermedia Services Customer Support

 

Customer Support - SIP Trunking

Phone Service that you purchased from us to work with your existing PBX. You have probably purchased a mid to large number of lines, or channels, that have been inter-connected to your current equipment.


  • SIP Trunking Conferencing Number Tutorial
    This tutorial will guide you through the process of setting up and customizing the Conferencing features of your SIP Trunking Service, and explain how to use its basic and advanced features.

  • SIP Trunking WebFax Tutorial
    This tutorial will guide you through the process of setting up and customizing the WebFax feature of your SIP Trunking Service, and explain how to use its basic and advanced features.

  • SIP Trunking Automated Attendant Tutorial
    This tutorial will guide you through the process of setting up and customizing the Auto Attendant features of your SIP Trunking Service, and explain how to use its basic and advanced features.

  • SIP Trunking Voicemail Box Tutorial
    This tutorial will guide you through the process of setting up and customizing the Voicemail Box feature of your SIP Trunking Service, and explain how to use its basic and advanced features.

  • SIP Trunking Follow-Me Number with Voicemail Tutorial
    This tutorial will guide you through the process of setting up and customizing your SIP Trunking Follow-Me service and Voicemail, and explain how to use its basic and advanced features.

  • Billing Info
    This section is designed to better understand your billing and usage charges.

  • Sending A Fax Demonstratiuon
    This narrated Flash tutorial will guide you through the process of sending a fax with an easy to follow example scenario.

  • Phone Number Transfer (Porting) Form
    This file includes the required "Letter of Authorization" to transfer (port) your exiting phone number(s) to AccessLine.

  • SIP Trunking Admin Portal Quick Guide
    This SIP Trunking Quick Guide will show you how to manage virtually all aspects of your phone service through the SIP Trunking Admin Web Portal.

If you can't find a solution to a question regarding your SIP Trunking, please contact Customer Service directly at:
1-877-370-7300

Or email us directly at:
customerservice@accessline.com

Q: I forgot my PIN. What do I do?

A: If you have lost or forgotten your PIN, go to our login page here, and click on the "Forgot Your PIN?" button. You will be asked for your Account Phone Number and should automatically sent an email with your PIN number.

If that does not help or your email has changed since you signed up for our service, you may retrieve your PIN by contacting Customer Service via phone or Live Help. You will be asked a series of questions to confirm your identity.
As of 9/22/2018 5:47:12 AM   
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