Intermedia's Legal Policies

MASTER SERVICES AGREEMENT (MSA):

Master Service Agreements include payment and termination terms, legal rights and responsibilities, and incorporates respective Product Schedules, Service Level Agreement as well as our Acceptable Use Policy by reference.
View MSA » (.pdf)

PRODUCT SCHEDULES

Product Schedules contain definitions, terms and conditions specific to each Product / Service offerings, refund schedule etc.
View Intermedia Cloud Services Schedule » (.pdf) | View Intermedia Hosted Exchange Schedule » (.pdf) | View Intermedia SecuriSync Schedule » (.pdf) |

SERVICE LEVEL AGREEMENTS (SLA)

Service Level Agreements state performance standards and performance.
View Intermedia Cloud Services SLA » (.pdf) | View Intermedia Hosted Exchange SLA » (.pdf) | View Intermedia Cloud Voice SLA » |
View Intermedia SecuriSync SLA » (.pdf)

SECURISYNC OPEN SOURCE NOTICE

SecuriSync Open Source Notice contains 3rd party software acknowledgements and disclaimers.
View Intermedia SecuriSync Open Source Notice » (.pdf)

Shared Web, Mail Hosting and Standalone Fax Agreements

View MSA » (.pdf) | View SLA » (.pdf)

For Dedicated Exchange MSA and SLA, please call 1-800-379-7729

Advisor Agreement

View Advisor Agreement » (.pdf)

Private Label

Includes our Private Label reseller agreement (.pdf) and Private Label reseller policies » (.pdf).

30-Day Trial

Intermedia's 30-Day Trial applies to our Exchange hosting service for new accounts on all platforms. All plans qualify for the 30-Day Trial except our Dedicated Exchange hosting solutions. Please note that initial setup fees and migration fees are non-refundable. Due to licensing restrictions, we are not able to offer refunds on Blackberry, Good Mobile Messaging or ActiveSync fees, or for Exchange add-on features, including additional disk space, archiving, Fax via Email, Office Communications Server and SharePoint.

If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Exchange hosting service fees, please follow the termination procedure located within the Account section of the Control Panel and contact the Customer Service/Billing department within the first 30 days of the new account creation.

30-DAY HOSTED PBX TRIAL

Intermedia's Hosted PBX 30-Day Trial applies to the first 30 days following the setup of the first Hosted PBX user on your account. If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Hosted PBX service fees, please follow the termination of services procedure located within the Hosted PBX section of the Control Panel and contact the Customer Service/Billing department within this 30-day period. The refund applies to amounts actually paid by you for any Hosted PBX-related charges from Intermedia, as well as any fees charged by Intermedia Voice Services, Inc. (for whom Intermedia acts as billing agent), excluding any fees for international usage.

30-DAY HOSTED POLICY BASED ENCRYPTED EMAIL TRIAL

Intermedia's Hosted Policy Based Encrypted Email 30-Day Trial applies to the first 30 days following the addition of Hosted Policy Based Encrypted Email to your account. If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Hosted Policy Based Encrypted Email service fees, please follow the termination of services procedure located within the Encrypted Email section of the Control Panel and contact the Customer Service/Billing department within this 30-day period. The refund applies to amounts actually paid by you for any Hosted Policy Based Encrypted Email charges from Intermedia during this 30 day period.

Acceptable Use Policy

Describes the proper and prohibited use of Intermedia's Shared Hosting services. By signing up and using Intermedia services, all customers agree to comply with the Acceptable Use Policy. The spirit of this policy is to ensure that our customers are using services with due regard to the rights of other Internet users and in conformity with the requirements of our network environment.

View Acceptable Use Policy » (.pdf)

Information Request Policy

Describes the procedure for third parties to follow when requesting user information through legal process.

View Information Request Policy » (.pdf)

Privacy Policy

States Intermedia's policy governing the collection, storage, and use of information gathered through this Web site.

View Privacy Policy » (.pdf)

DMCA Policy

Digital Millennium Copyright Act policy. If you have a good faith belief that material on a system or network controlled or operated by Intermedia is infringing upon your copyright please refer to this policy.

View DMCA Policy » (.pdf)

No-SPAM Policy

View No-SPAM Policy » (.pdf)

CPNI Policy

View CPNI Policy » (.pdf)