Data retention solution – Intermedia Unite® Archiving – receives coveted award for its ability to preserve, protect, and seamlessly search and retrieve crucial business communications across diverse channels
2023-10-12
SUNNYVALE, CA (October 12, 2023) - Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, announced it has been recognized with the prestigious Best Practices New Product Innovation Award from preeminent analyst firm, Frost & Sullivan, for its groundbreaking Intermedia Unite Archiving solution. Frost & Sullivan presents the New Product Innovation Award to companies at the forefront of innovation and growth in their respective industries, applying a rigorous analytical process to evaluate multiple nominees before determining the final award recipient.
In the digital transformation era, businesses are increasingly adopting services such as unified communications as a service (UCaaS) and contact center as a service (CCaaS) to support hybrid work models and business process digitization. These cloud services deliver versatile communication channels such as voice, video calling, video conferencing, chat, and messaging. However, ensuring security and compliance while maintaining productivity across multiple modes of communication can be difficult. Intermedia Unite Archiving, which is available to customers of the all-in-one communications, collaboration, and contact center solution, Intermedia Unite, addresses this challenge by automating communications data collection and archiving to facilitate cross-channel data compliance, unified search, and reporting.
As Frost & Sullivan noted in its evaluation report, Unite Archiving has already distinguished itself amongst the competition since its launch earlier this year. "Certain competing UCaaS providers do offer some communications archiving solutions. However, most of these offer much more limited functionalities compared to Unite Archiving. For example, other competing archiving solutions from UCaaS competitors typically support voice, chat, and SMS capture, but lack the comprehensive search capabilities, 17a-4 compliant storage, configurable data retention lengths, or the compliance and supervision capabilities delivered by Unite Archiving."
"We are deeply honored to receive the 2023 Frost & Sullivan Best Practices New Product Innovation Award for Intermedia Unite Archiving. We developed the solution to help ensure that critical business communications are captured and easily searchable, both for businesses that require archiving to comply with regulations, as well as businesses that understand the importance of retaining their corporate knowledge,"" said Michael Gold, Intermedia CEO. "This recognition underscores our unwavering commitment to pushing the boundaries of innovation and delivering business-critical solutions to our customers and partners."
Unite Archiving boasts a wide range of capabilities that strategically position it as a holistic solution, addressing essential compliance requirements while simultaneously enhancing productivity. Its user-friendly communication data search and retrieval functionalities not only facilitate seamless knowledge retention but also ensure smooth transitions during periods of staff turnover, leaves of absence, role adjustments, as well as for training, creation of best practices, and more. Additionally, the platform helps organizations identify best practices for employee training, process refinement, improved sales performance, and enhanced customer service.
Furthermore, by serving as a centralized repository for archived communications data, Unite Archiving lays a strong foundation for leveraging advanced AI capabilities across multiple communication channels. When this vast, growing base of consolidated knowledge is introduced to Generative AI, insights previously unavailable can be rapidly identified, resulting in a more informed, efficient, productive, and smarter organization.
Within Unite Archiving, data is encrypted in transit and at rest for security, and customers can choose how long to store their data with retention options ranging up to 10 years. In addition, fast, powerful contextual search functionality indexes both content and metadata, enabling millions of files to be queried using dozens of properties in seconds. Users can search on keywords, chat names, participants, call duration, source, attachments, and many more attributes. Intermedia Unite Archiving supports compliance with HIPAA, FINRA, MiFID II and other regulations.
Unite Archiving is designed for simplicity and can be quickly deployed using Intermedia's HostPilot® administrative and management control tool, enabling automatic data capture without user or administrator involvement. And by serving as a single-source provider for UCaaS, CCaaS, Messaging, and Archiving, Intermedia helps businesses streamline vendor relationships and deployment of a full suite of tightly integrated, highly reliable solutions.
As for the future, Robert Arnold, Frost & Sullivan’s Industry Director of Connected Work Research, noted, "While Unite Archiving offers impressive functionality for the price today, there is even more innovation on the way. Intermedia has an aggressive development roadmap for the near term and beyond."
To learn more about Intermedia Unite archiving, please visit here.
About Intermedia
Intermedia is a cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing "An Outstanding Customer Service Experience" for Assisted Technical Support, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience.
As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORETM) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide.
For more information about Intermedia, visit www.intermedia.com.
Contact:
Mariel Santos
Intermedia
650.241.3025
[email protected]
Intermedia, Intermedia Unite, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners.
J.D. Power 2023 Certified Assistance and Technical Support ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards. For more information, visit www.jdpower.com/awards.