Voted #1 Exchange Hosting by Tech Experts

MSExchange.org's expert community voted Intermedia as the Readers' Choice - again

"MSExchange.org users are specialists in their field who encounter various solutions for Exchange Server at the workplace. Their vote serves as a solid peer-to-peer recommendation."
— Sean Buttigieg, Manager, MSExchange.org

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Hosted Exchange: The Intermedia Difference

Learn why SMBs choose Intermedia to be their trusted Exchange hosting provider.

Overview
Reviews & Testimonials

Overview

Intermedia became the world’s largest Exchange hosting company by delivering more than an Exchange mailbox. We deliver an Office in the Cloud™.

Office in the Cloud means you get full-featured Exchange 2010 service plus:

Expert, technically certified support staff available 24x7 with an average phone hold time of under 60 seconds
A Cloud Concierge™ migration team to securely transition the information in your on-premise servers or current cloud provider to Intermedia’s Exchange hosting
Total control of your services and security options through our intuitive web-based control panel and mobile apps
Mobile freedom with support for email, calendar and contacts on virtually any smartphone or tablet – from iPhone and iPad through Android, BlackBerry, Windows Mobile and more
Enterprise-grade security in our world-class datacenters and a 99.999% uptime service level agreement
Timesaving, business-protecting “only from Intermedia” benefits such as SpamStopper, VirusStopper, and Outlook Backup tools

Office in the Cloud plans include additional collaboration, security, and compliance options you can tailor to your business, from Lync instant messaging to email encryption.

To learn more, view our plans and pricing or compare us to other providers.

Read a Review of our hosted Exchange

Top tech journalist Ed Bott: "Excellent spam filtering and great support were enough to tip the scales heavily in Intermedia's favor."

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Get tools to calculate the ROI in Exchange hosting, review cloud security, or simply review the basics.

Reviews

Google Apps for Business and the E-for-Enterprise Office 365 plans offer more robust support options. But they can't hold a candle to Intermedia's support, which it legitimately touts as industry leading... Since I moved my primary business and personal accounts to Intermedia, I've needed to call for support on several occasions. Hold times were brief, and the engineers I talked to were able to address my issues quickly and accurately.

— Ed Bott, ZDNet

[Intermedia] has proven to be true professionals in their handling of our migration from Exchange 2007 to Exchange 2010. Each of the team members involved has contributed to what has been an extremely painless and positive experience.

— Guy J. Timberlake, Chief Visionary and Chief Executive Officer, The American Small Business Coalition

People who run a business alone often want it to appear bigger than it really is — as if it has teams of employees and unlimited resources... Stephen Xavier, an executive coach, uses Microsoft's Exchange e-mail system — a staple among Fortune 500 companies — through Intermedia, a hosted Exchange [provider].

— New York Times

[KORG USA], the distributor of musical instruments... needed to reassess how dependent it had become on technology for day-to-day operations. At the time, the technology group was preparing to upgrade its e-mail server and phone system, but [the IT director] pulled the plug on those plans. Instead, he signed the company up for...Microsoft Exchange hosting with Intermedia.net.

— Forbes

Intermedia Microsoft Exchange Hosting is just plain awesome. Thank you to them!

— Corey Creed, Hippo Inc.

I've been using a hosted version of Microsoft Exchange 2010 through Intermedia...Outlook Web App in Exchange 2010 is a complete game-changer. It can match the desktop version of Outlook feature for feature, and it feels like an app, not a fancy web page.

— Ed Bott, ZDNet

Compare Intermedia to other hosted providers

How does Intermedia’s Office in the Cloud approach to Exchange hosting stack up to other providers? Compare the big three options with this chart.

Support		Office 365	Google Apps
Tech Support	24x7 email and phone support with average phone hold time of less than one minute Built in support ticketing system in Intermedia HostPilot® Control Panel Microsoft certified support specialists Online KnowledgeBase	Built in support ticketing system in control panel Microsoft certified support specialists Online knowledge base and public community forum 24x7 email and phone support (available on higher-end plans only); average hold time is not reported	24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day Built in support ticketing system in control panel Online forum
Migration Support	Free certified Cloud Concierge® migrates every new customer 24/7 phone support Online migration toolkit available for self migrations	Online migration toolkit available for self migrations Online Support knowledgebase, discussion forum and Community Forum Assistance for hybrid deployments and 24/7 phone support (available on higher-end plans only)	Online migration toolkit and discussion forum support

Support

Office 365

Google Apps

Tech Support

24x7 email and phone support with average phone hold time of less than one minute
Built in support ticketing system in Intermedia HostPilot® Control Panel
Microsoft certified support specialists
Online KnowledgeBase

Built in support ticketing system in control panel
Microsoft certified support specialists
Online knowledge base and public community forum
24x7 email and phone support (available on higher-end plans only); average hold time is not reported

24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
Built in support ticketing system in control panel
Online forum

Migration Support

Free certified Cloud Concierge® migrates every new customer
24/7 phone support
Online migration toolkit available for self migrations

Online migration toolkit available for self migrations
Online Support knowledgebase, discussion forum and Community Forum
Assistance for hybrid deployments and 24/7 phone support (available on higher-end plans only)

Online migration toolkit and discussion forum support

Control		Office 365	Google Apps
Management Control Panel	Customers able to provision users and manage settings for Intermedia's proprietary services as well as Microsoft-based and third-party services Supports all browsers	Customers able to provision users and manage settings for Microsoft-based services Limited Exchange and Active Sync management capabilities (detailed controls available on higher-end plans) *does not support Google Chrome Browser	Supports all browsers
End-user Controls	My Services available in Outlook® and Outlook Web App to change common settings for users' services and update passwords, reducing administration load Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones	Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones End user controls and policy management available through Outlook Web App interface.	Limited permissions and functionality

Control

Office 365

Google Apps

Management Control Panel

Customers able to provision users and manage settings for Intermedia's proprietary services as well as Microsoft-based and third-party services
Supports all browsers

Customers able to provision users and manage settings for Microsoft-based services
Limited Exchange and Active Sync management capabilities (detailed controls available on higher-end plans)

*does not support Google Chrome Browser

Supports all browsers

End-user Controls

My Services available in Outlook® and Outlook Web App to change common settings for users' services and update passwords, reducing administration load
Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones

Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones
End user controls and policy management available through Outlook Web App interface.

Limited permissions and functionality

Reliability and Security		Office 365	Google Apps
Security	Policy-based Encryption add-on available; includes templates for HIPAA compliance Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BlackBerry policies Ability to set custom password policies, aligning cloud environment to internal security controls	Policy-based Encryption add-on available; requires additional configuration Wipe ActiveSync devices only	Google Message Encryption service available Wipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Data	Eight secure enterprise-grade datacenters (Seven US-based; and one UK-based for EU customers) Premium, enterprise-grade hardware for high availability and redundancy (EMC and Hitachi SAS 10k storage, Dell PowerEdge Series servers, and VMWare) Quadrant design with Nx2 capacity to assure high availability; option for automatic failover available, as well as support for archiving to third-party datacenter SAS 70 Type II audited organization-wide, assuring strict controls, data privacy and protection 99.999% financially backed SLA	Multiple datacenters located worldwide, with globally-redundant, enterprise grade reliability utilizing automatic failover and a strict privacy policy. 99.9% financially backed SLA	Does not reveal which of its global datacenters are used 99.9% SLA SAS 70 Type II audited
Backup	Account level backups Data replication in real time from one set of premium hardware to another, assuring rapid service restoration recovery and data integrity in the event of a hardware issue or database corruption Outlook Backup, enabling easy backup and management of each users’ email, contacts, calendars and other items within Outlook PC Backup to protect the data on users’ desktops and laptops (supports PC and Mac)	Account level backups Multiple layers of redundancy at datacenter level, so lost or corrupted account data can be restored	Account level backups Datacenters designed with resiliency and redundancy in mind, minimizing the impact of common equipment failures and environmental risks

Reliability and Security

Office 365

Google Apps

Security

Policy-based Encryption add-on available; includes templates for HIPAA compliance
Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BlackBerry policies
Ability to set custom password policies, aligning cloud environment to internal security controls

Policy-based Encryption add-on available; requires additional configuration
Wipe ActiveSync devices only

Google Message Encryption service available
Wipe ActiveSync devices; BlackBerry device wipe requires BES

Operations: SLA and Location of Data

Eight secure enterprise-grade datacenters (Seven US-based; and one UK-based for EU customers)
Premium, enterprise-grade hardware for high availability and redundancy (EMC and Hitachi SAS 10k storage, Dell PowerEdge Series servers, and VMWare)
Quadrant design with Nx2 capacity to assure high availability; option for automatic failover available, as well as support for archiving to third-party datacenter
SAS 70 Type II audited organization-wide, assuring strict controls, data privacy and protection
99.999% financially backed SLA

Multiple datacenters located worldwide, with globally-redundant, enterprise grade reliability utilizing automatic failover and a strict privacy policy.
99.9% financially backed SLA

Does not reveal which of its global datacenters are used
99.9% SLA
SAS 70 Type II audited

Backup

Account level backups
Data replication in real time from one set of premium hardware to another, assuring rapid service restoration recovery and data integrity in the event of a hardware issue or database corruption
Outlook Backup, enabling easy backup and management of each users’ email, contacts, calendars and other items within Outlook
PC Backup to protect the data on users’ desktops and laptops (supports PC and Mac)

Account level backups
Multiple layers of redundancy at datacenter level, so lost or corrupted account data can be restored

Account level backups
Datacenters designed with resiliency and redundancy in mind, minimizing the impact of common equipment failures and environmental risks

Services offered		Office 365	Google Apps
Mobility	Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES	Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry (BIS) * BES not yet available	Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Supported Mail Platforms	25 GB or unlimited storage options; message size limit 50 MB Enterprise version of Exchange 2010 (latest version); Outlook 2010 available	Storage max 25 GB; message size limit 25 MB Hosted version of Exchange 2010 (latest version); Outlook 2010 available as add on (higher-end plans only)	Storage max 25 GB; message size limit 25 MB Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service
Public Folders	Public Folders available	Public Folders not available	Public Folders suported via Google Groups
Microsoft Outlook	Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view Outlook Web App (enhanced web access available with Exchange 2010) Microsoft Outlook 2011 for Mac available	Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view Outlook Web App (enhanced web access available with Exchange 2010) Microsoft Outlook 2011 for Mac available	Google Apps Sync for Microsoft Outlook is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
Microsoft Office Software	Outlook 2010 available; customer can provide own copies of other Office software	Web Apps offered as a subscription (expires on termination of subscription) Office 2010 Professional Plus suite available as add-on (higher-end plans only)	Google Docs or customer can provide own copies of Microsoft Office software
Collaboration and File Management	Lync Secure Instant Messaging and desktop sharing PC Backup for local files SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders) Fax via Email	Lync SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)	Google IM, Docs and Cloud Connect services
Archiving	Archiving available (basic and compliant); Supports all third party cloud services	Archiving available	Archiving available
Voice/Unified Communications Offering	Hosted PBX VoIP-based telephone offering with integrated with Exchange Conference Bridges for audio conferencing	No voice offering *third-party services available through Office 365 Marketplace	Google Voice, a consumer-oriented service

Services offered

Office 365

Google Apps

Mobility

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry (BIS)

* BES not yet available

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

Supported Mail Platforms

25 GB or unlimited storage options; message size limit 50 MB
Enterprise version of Exchange 2010 (latest version); Outlook 2010 available

Storage max 25 GB; message size limit 25 MB
Hosted version of Exchange 2010 (latest version); Outlook 2010 available as add on (higher-end plans only)

Storage max 25 GB; message size limit 25 MB
Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service

Public Folders

Public Folders available

Public Folders not available

Public Folders suported via Google Groups

Microsoft Outlook

Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
Outlook Web App (enhanced web access available with Exchange 2010)
Microsoft Outlook 2011 for Mac available

Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
Outlook Web App (enhanced web access available with Exchange 2010)
Microsoft Outlook 2011 for Mac available

Google Apps Sync for Microsoft Outlook is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two

Microsoft Office Software

Outlook 2010 available; customer can provide own copies of other Office software

Web Apps offered as a subscription (expires on termination of subscription)
Office 2010 Professional Plus suite available as add-on (higher-end plans only)

Google Docs or customer can provide own copies of Microsoft Office software

Collaboration and File Management

Lync Secure Instant Messaging and desktop sharing
PC Backup for local files
SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)
Fax via Email

Lync
SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)

Google IM, Docs and Cloud Connect services

Archiving

Archiving available (basic and compliant); Supports all third party cloud services

Archiving available

Archiving available

Voice/Unified Communications Offering

Hosted PBX VoIP-based telephone offering with integrated with Exchange
Conference Bridges for audio conferencing

No voice offering

*third-party services available through Office 365 Marketplace

Google Voice, a consumer-oriented service

View Intermedia's Plans and Pricing