Private Label Program

With Intermedia's Instant Private Label Exchange hosting, you can start offering hosted Exchange 2007, BlackBerry® hosting, archiving and more - entirely under your own brand.

We manage the entire service for you, 24x7, and your costs are zero until after your customers have signed up and started paying you for their mailboxes.

You'll offer your customers:

• Hosted Microsoft Exchange 2007. Completely under your own brand, including email, shared contacts, calendaring, task lists, resource mailboxes and more, with 1GB mailbox sizes and up.
• DirectoryLink Synchronize your customers' Active Directories with Intermedia's Active Directory for single sign-on and unified user management.
• SharePoint 3.0. The latest in collaboration tools for document sharing and more.
• Hosted Office Communications Server (OCS) 2007. Fully secure instant messaging, voice and video calling and more, all integrated with Outlook and SharePoint.
• Business Productivity Suite. A Unique bundle of Exchange 2007, SharePoint 3.0, OCS 2007 and Outlook 2007, available exclusively with Intermedia.
• BlackBerry and wireless email. Synchronized email and files on their BlackBerry, Treo or other mobile device.
• Archiving and compliance tools. We offer a full suite of archiving and compliance tools that you can offer to your customers.
• Microsoft Dynamics CRM 4.0. A powerful customer relationship management software platform that you can customize for your customers' individual needs.

Offering hosted Microsoft Exchange comes with many benefits. You'll increase revenues quickly, reduce churn and become a part of the growing software as a service market.

Increase revenues

Adding hosted Exchange to your offering will increase your average revenue per customer:

• Selling Exchange is a profitable, high-margin business line. Mark up our wholesale rates by as much as 300%.
• You pay us nothing upfront until your customers have already purchased the service - and paid you for it.

Reduce churn

• The number of hosted Microsoft Exchange users is expected to rise to 23 million by 2009, says Radicati Group, the research company.
• Once a business chooses an Exchange host, they are likely to stay, as migrating email and other data is difficult and time-consuming.

Ride the SaaS wave

The market for software as a service (SaaS) is growing rapidly. The SaaS segment is expected to comprise 25-30% of all new software sales by 2011. Businesses of all sizes now accept that business applications delivered over the Internet are the right choice for many reasons:

• Capital expenditure. New hardware, software, peripherals and the never-ending upgrade pressures.
• Expense. Administration, maintenance, upgrades and implementation.
• Complexity. Datacenters, networking, backups, compliance with new e-discovery regulations.

Within the SaaS segment, Microsoft Exchange as a hosted service is one of the most popular offerings, growing at over 39% annually according to Microsoft.

• Microsoft Exchange 2007

  The core of your new offering, the hosted Exchange service provides your customers with the following important business email and collaboration tools:

  • Email at their domain, accessible from Outlook, a Web browser or a wireless device
  • Shared calendars, contacts and tasks
  • Public folders
  • Resource Mailboxes
  • Single Sign-on

• Migration

  Customers emphasize two requirements when moving to Exchange 2007 from their current email system: no disruption to their business operations, and an easy-to-manage migration process. Intermedia offers a unique set of powerful tools and services to ensure your customers' smooth migration:

  • DirectoryLink — Automatic user provisioning and single sign on through DirectoryLink's on-premise Active Directory synchronization.
  • ContentSync — Automatic data migration from legacy Exchange servers, assuring you and your business users have access to all historical email records, contacts, calendars, folders and more.
  • PST Manager — Quickly import legacy email data from Outlook with a web-based PST import tool.
  • Outlook Profile Helper — Automatic Outlook Configuration: an Outlook Profile tool lets admins automatically reconfigure their users' MS Outlook clients to work with hosted Exchange 2007 service.
  • Mass Import tool — Mass upload of users with all applicable Address Book fields, associated with Exchange/CRM/OCS services and uploaded via TXT or CSV format.

• Directory Link

  Directory Link is a powerful tool for synchronizing your customers' on-premise Active Directory with Intermedia's hosted Active Directory. By synchronizing users, you can utilize a single set of log in credentials for each user across their on-premise applications and your private label hosted solutions.

• Microsoft Communications Services

  Designed with Microsoft, Microsoft Communication Services is a marketing package that helps our partners sell hosted Microsoft Exchange email, SharePoint and Office Communications Server to small and medium-sized business owners. Microsoft Communication Services marketing materials emphasize the productivity value of hosted services. Intermedia recommends their use when partners are targeting business owners directly.

• Business Productivity Suite

  Intermedia's Business Productivity Suite combines hosted Microsoft Exchange, SharePoint, Office Communications Server 2007 and Outlook 2007 into a tightly integrated package that you can offer as a full-suite turnkey solution. This package, available exclusively from Intermedia, will help distinguish your offering in the marketplace from plain vanilla a la carte solutions. With the Business Productivity suite, you can help your customers increase efficiency productivity, while at the same time lowering their overall IT costs. Plus, there is no software for you to install on premise, everything is run from Intermedia's datacenters with 99.999% uptime reliability. The Business Productivity Suite also helps you increase customer stickiness, with this high-margin, recurring revenue solution.

  Key Benefits:

  • Hosted Exchange: 2GB mailboxes, shared calendaring, contacts, tasks, and public folders
  • SharePoint: document collaboration, corporate Intranets and wikis
  • Office Communications Server 2007: Secure instant messaging, and real-time presence
  • Outlook 2007: Free download for each customer to access all hosted email and data

• Wireless Email

  With Intermedia's Private Label Exchange service, you can provide your customers with always-synced wireless email on any PDA or smartphone, from any wireless carrier. We offer BlackBerry®, Good Mobile Messaging and ActiveSync hosting:

  • Fully-managed. Setting up and running a wireless server in-house is very expensive. Intermedia makes it affordable for you to resell.
  • Full integration. Email, calendars, contacts, and task lists wherever you go.
  • Easy setup. Your customers can be up and running in minutes, with simple instructions.

• SharePoint 3.0

  By integrating with hosted Exchange 2007, SharePoint 3.0 gives your customers an instant, powerful company intranet. They can:

  • Store documents online. Everyone works off a single, centrally-stored version of all documents, which can be easily opened using a hyperlink.
  • 'Check out' files. Locks documents while they are being edited, so nobody overwrites the work of others.
  • Run blogs and wikis. So the entire company can stay in the loop.
  • Use single sign-on. Your customers can instantly log in to SharePoint using the same usernames and passwords as their Exchange mailbox.

• Hosted Office Communications Server 2007

  Hosted OCS 2007 provides a secure and professional alternative for instant messaging and unified communications. Benefits include:

  • Free/busy status – integrated. Shows whether colleagues are available, away, busy or offline. It even integrates with Outlook, SharePoint and the desktop client Office Communicator.
  • Conversations are saved. Lets users save and search all IM conversations inside Outlook, just like their email.
  • Secure and private. Allows users to send instant messages with end-to-end encryption so sensitive information is never at risk of being hacked.
  • Higher productivity. PC-to-PC file transferring allows instant document sharing, increasing productivity and efficiency.
  • OCS Federation. Provides the ability to connect to other OCS servers at other companies, regardless of who hosts them. Available now upon request with a per account setup fee.

• Microsoft Dynamics CRM

  Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution that allows you to develop and grow customer relationships from initial contact through post-sales. With tools to enhance your company's sales, marketing, customer service and analytics, Dynamics CRM delivers a fast, flexible and affordable solution that also integrates seamlessly with Microsoft Office, Outlook and third-party solutions.

  Intermedia offers a standalone dedicated CRM solution based upon Microsoft CRM Dynamics 4.0 on a Windows 2008 Server platform. The basic package supports up to 30 Dynamics CRM users.

  * New Feature: CRM Mobile Express, an easy-to-use extension of Microsoft CRM specifically for mobile users, is now available as a free add-on feature upon request.

• Email Compliance

  Intermedia offers comprehensive options for reselling email compliance tools:

  • MessageMirror. Creates a copy of every message - incoming and outgoing - in a separate folder, for easy staff monitoring.
  • Compliant archiving. Intermedia offers compliant archiving through industry-leading partners. Choose an archiving solution from LiveOffice, Global Relay or from any other standards-based compliant archiving provider.
  • Company disclaimer. As legal and compliance risks grow, the company disclaimer feature is an effective way to help your customers enforce a company-wide email policy.

• Advanced Antispam

  Our Advanced Antispam tool was custom-developed for our Exchange hosting environment. It runs in a separate server cluster, outside the Exchange servers, for increased performance:

  • Content filtering. Protects on the server side against bad headers and suspect attachments.
  • Company-wide white and black lists. Define in detail which senders should always or never be allowed to email you, both at the mailbox level and across your account at the administrator level.
  • Outlook integration. End users can control their personal white and black lists directly from Outlook.
  • Flexibility. Administrators can manage all spam settings and users get mailbox-level white/black list control.
  • User-defined sensitivity. Customers can refine spam sensitivity levels according to their company's email usage.

• Encrypted Message

  Although email stored inside Exchange is secure, most emails in transit are not secure. They are unencrypted and can easily be viewed without the sender or recipient ever knowing. Intermedia's Encrypted Message delivers end-to-end encryption to ensure the confidentiality of your customers' emails and their contents. Encrypted Message is available for an additional per user per month fee. See the pricing tab for details.

  • Integrates with Outlook, Outlook Express, and Outlook Web Access
  • Support for MS Office, PDF, and many other file formats
  • Web interface for external email recipients
  • PKI-based technology and encryption

• PST Manager

  PST Manager is a unique and powerful tool within the control panel for managing email data on a mailbox by mailbox basis.

  • Migrate customers' legacy emails to your private label Exchange solution
  • Back up and restore mailboxes
  • Archive mailboxes
  • Built in scheduler automates repetitive operations
  • Easily download .PST files
  • Schedule automatic recurring backups

Intermedia's Private Label Reseller program is a partnership between you and Intermedia. To ensure the partnership is mutually beneficial and as valuable to everyone as possible, Intermedia has detailed its responsibilities as well as your responsibilities as a private label reseller.

Private Label Partner Responsibilities:

• Configuring your hosted services control panel
• Lead generation and sales
• Customer billing
• Tier 1 technical support

Intermedia Responsibilities

• Provide all hardware, software and licenses, delivered in a highly-available hosted environment with a 99.999% SLA
• Host a fully brandable and configurable version of the HostPilot control panel. Your customers will never see the Intermedia brand.
• Tier 2 technical support
• Partner billing