Intermedia: trusted Microsoft Exchange Hosting solutions

Office in the Cloud helps Earth Networks focus on their core business

With 200 users, Earth Networks is now one of thousands of companies using Office in the Cloud - a set of cloud service options - to power their business and simplify IT.

View Plans and Pricing → 30-day risk-free trial

Intermedia's 400,000th Cloud User

Earth Networks combines data from over 8,000 professional weather stations with information from other sources to provide a multitude of entities - including businesses, consumers and government agencies - access to the largest source of weather data and environmental intelligence from around the world.

“By unifying and migrating our business communications to the cloud with Intermedia, we can better maintain the flexibility necessary to focus on our core information service business and our customers.”

Lex Crosett, Vice President and CIO Earth Networks

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All our plans include the Intermedia difference: premier support and migration, total control and mobile freedom, and enterprise-grade security and reliability. These are core to getting business done in the cloud. Read on for an overview of the options, or view detailed plans and pricing here.

Basic Plan

This plan combines full-featured Exchange hosting with basics for backup and storage. Security options come pre-configured. Email support is available 24x7, with phone support from 9am-9pm Eastern. Average phone hold time: under 60 seconds.

Professional Plan

All the features of the Basic plan plus 24x7 phone support, unlimited storage, additional collaboration features such as public folders and SharePoint document management, and more.

Enterprise Plan

Our best value. This plan includes all the features of the Professional plan, with additional public folders, SharePoint storage and more. It also includes Lync Secure Instant Messaging – a powerful tool for chat, desktop sharing and other collaboration capabilities. Enterprise plans are particularly useful for companies with more than one office or remote employees.

Enterprise Plus Plan

Includes all Enterprise plan features and adds critical compliance services such as email encryption, content filtering, a company disclaimer and more. This plan is a good fit for companies with stringent security and compliance requirements, such as those that operate in healthcare, financial services, and other regulated industries.

To learn more, view our plans and pricing. You can also work with our expert sales team. Start a chat, request a quote, or call them at 1-800-379-7729.

"Google Apps for Business and the E-for-Enterprise Office 365 plans offer more robust support options. But they can’t hold a candle to Intermedia’s support, which it legitimately touts as industry leading... Since I moved my primary business and TestimonialPersonal accounts to Intermedia, I’ve needed to call for support on several occasions. Hold times were brief, and the engineers I talked to were able to address my issues quickly and accurately."

ZD Net — Ed Bott, ZDNet

"[Intermedia] has proven to be true professionals in their handling of our migration from Exchange 2007 to Exchange 2010. Each of the team members involved has contributed to what has been an extremely painless and positive experience."

The American Small Business Coalition — Guy J. Timberlake, Chief Visionary and Chief Executive Officer, The American Small Business Coalition

"People who run a business alone often want it to appear bigger than it really is — as if it has teams of employees and unlimited resources...Stephen Xavier, an executive coach, uses Microsoft’s Exchange e-mail system — a staple among Fortune 500 companies — through Intermedia, a hosted Exchange [provider]."

New York Times — New York Times

"[KORG USA], the distributor of musical instruments… needed to reassess how dependent it had become on technology for day-to-day operations. At the time, the technology group was preparing to upgrade its e-mail server and phone system, but [the IT director] pulled the plug on those plans. Instead, he signed the company up for…Microsoft Exchange hosting with Intermedia.net."

Forbes — Forbes

"Intermedia Microsoft Exchange Hosting is just plain awesome. Thank you to them!"

Hippo Inc. — Corey Creed, Hippo Inc.

"I’ve been using a hosted version of Microsoft Exchange 2010 through Intermedia…Outlook Web App in Exchange 2010 is a complete game-changer. It can match the desktop version of Outlook feature for feature, and it feels like an app, not a fancy web page."

ZD Net — Ed Bott, ZDNet

Read more reviews.

Outlook 2010

Outlook 2010

Leverage the full productivity features of Outlook 2010 – the latest version of the world’s most popular business email client.

Outlook 2010 Web App

Outlook Web App

Work anywhere and from any device with Outlook Web App – a complete and secure mail client experience in a web browser.  Fully supported across all web platforms.

Lync Secure Instant Messaging

Lync Secure Instant Messaging

Accelerate communications with secure and enterprise-grade instant messaging, desktop sharing, presence indication, and much more - all in one convenient service.

ActiveSync/BlackBerry Hosting

ActiveSync/BlackBerry Hosting

Synchronize your email, calendars, contacts and more to your smartphone and/or tablet.

SharePoint Foundation 2010

SharePoint Foundation 2010

Build shared document repositories, corporate Intranets and project specific web sites.

Compare Intermedia to other providers

Support

Intermedia hosted Exchange

Office 365

Google Apps

Tech Support

Included

Partially supported

      • Built in support ticketing system in control panel
      • Microsoft certified support specialists
      • Online knowledge base and public community forum
      • 24x7 email and phone support (available on higher-end plans only); average hold time is not reported

      Not supported

      • 24/7 phone support not available except for escalated issues; email support Mon-Fri, 24 hours a day
      • Built in support ticketing system in control panel
      • Online forum

      Migration Support

      Included

      • Free certified Cloud Concierge® migrates every new customer
      • 24/7 phone support
      • Online migration toolkit available for self migrations

      Partially supported

      • Online migration toolkit available for self migrations
      • Online Support knowledgebase, discussion forum and Community Forum
      • Assistance for hybrid deployments and 24/7 phone support (available on higher-end plans only)

      Partially supported

      • Online migration toolkit and discussion forum support

      Control

      Intermedia hosted Exchange

      Office 365

      Google Apps

      Management Control Panel

      Included

      • Customers able to provision users and manage settings for Intermedia's proprietary services as well as Microsoft-based and third-party services
      • Supports all browsers

      Partially supported

      • Customers able to provision users and manage settings for Microsoft-based services
      • Limited Exchange and Active Sync management capabilities (detailed controls available on higher-end plans)

      *does not support Google Chrome Browser

      Partially supported

      • Supports all browsers

      End-user Controls

      Included

      • My Services available in Outlook® and Outlook Web App to change common settings for users' services and update passwords, reducing administration load
      • Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones

      Partially supported

      • Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones
      • End user controls and policy management available through Outlook Web App interface.

      Partially supported

      • Limited permissions and functionality

      Reliability and Security

      Intermedia hosted Exchange

      Office 365

      Google Apps

      Security

      Included

      • Policy-based Encryption add-on available; includes templates for HIPAA compliance
      • Wipe ActiveSync and BlackBerry mobile devices in case of lost or theft; Supports multiple BlackBerry policies
      • Ability to set custom password policies, aligning cloud environment to internal security controls

      Partially supported

        • Policy-based Encryption add-on available; requires additional configuration
        • Wipe ActiveSync devices only

          Partially supported

          • Google Message Encryption service available
          • Wipe ActiveSync devices; BlackBerry device wipe requires BES

          Operations: SLA and Location of Data

          Included

          • Eight secure enterprise-grade datacenters (Seven US-based; and one UK-based for EU customers)
          • Premium, enterprise-grade hardware for high availability and redundancy (EMC and Hitachi SAS 10k storage, Dell PowerEdge Series servers, and VMWare)
          • Quadrant design with Nx2 capacity to assure high availability; option for automatic failover available, as well as support for archiving to third-party datacenter
          • SAS 70 Type II audited organization-wide, assuring strict controls, data privacy and protection
          • 99.999% financially backed SLA

          Partially supported

              • Multiple datacenters located worldwide, with globally-redundant, enterprise grade reliability utilizing automatic failover and a strict privacy policy.
              • 99.9% financially backed SLA

                  Partially supported

                  • Does not reveal which of its global datacenters are used
                  • 99.9% SLA
                  • SAS 70 Type II audited

                  Backup

                  Included

                  • Account level backups
                  • Data replication in real time from one set of premium hardware to another, assuring rapid service restoration recovery and data integrity in the event of a hardware issue or database corruption
                  • Outlook Backup, enabling easy backup and management of each users’ email, contacts, calendars and other items within Outlook
                  • PC Backup to protect the data on users’ desktops and laptops (supports PC and Mac)

                  Partially supported

                  • Account level backups
                  • Multiple layers of redundancy at datacenter level, so lost or corrupted account data can be restored

                  Partially supported

                  • Account level backups
                  • Datacenters designed with resiliency and redundancy in mind, minimizing the impact of common equipment failures and environmental risks

                  Services offered

                  Intermedia hosted Exchange

                  Office 365

                  Google Apps

                  Mobility

                  Included

                  • Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry BIS and BES

                  Partially supported

                  • Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry (BIS)

                    * BES not yet available

                  Partially supported

                  • Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

                  Supported Mail Platforms

                  Included

                  • 25 GB or unlimited storage options; message size limit 50 MB
                  • Enterprise version of Exchange 2010 (latest version); Outlook 2010 available

                  Partially supported

                    • Storage max 25 GB; message size limit 25 MB
                    • Hosted version of Exchange 2010 (latest version); Outlook 2010 available as add on (higher-end plans only)

                      Partially supported

                      • Storage max 25 GB; message size limit 25 MB
                      • Gmail connects with basic Pop or IMAP connection for mobile and Outlook; Gmail Business Plans are based off the same free Gmail service

                      Public Folders

                      Included

                      • Public Folders available

                      Not supported

                      • Public Folders not available

                      Partially supported

                      • Public Folders suported via Google Groups

                      Microsoft Outlook

                      Included

                      • Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
                      • Outlook Web App (enhanced web access available with Exchange 2010)
                      • Microsoft Outlook 2011 for Mac available

                      Included

                        • Exchange 2010 enables full support of Microsoft Outlook 2010 features such as improved calendaring and conversation view
                        • Outlook Web App (enhanced web access available with Exchange 2010)
                        • Microsoft Outlook 2011 for Mac available

                          Partially supported

                          • Google Apps Sync for Microsoft Outlook is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two
                          Microsoft Office Software

                          Partially supported

                          • Outlook 2010 available; customer can provide own copies of other Office software

                          check-green

                          • Web Apps offered as a subscription (expires on termination of subscription)
                          • Office 2010 Professional Plus suite available as add-on (higher-end plans only)

                          cross-red

                          • Google Docs or customer can provide own copies of Microsoft Office software

                          Collaboration and File Management

                          Included

                          Included

                          • Lync
                          • SharePoint 2010 (document sharing, online backup, shared contacts, calendars, folders)

                          Included

                          • Google IM, Docs and Cloud Connect services

                          Archiving

                          Included

                          Included

                          • Archiving available

                          Included

                          • Archiving available

                          Voice/Unified Communications Offering

                          Included

                          Not supported

                          • No voice offering

                            *third-party services available through Office 365 Marketplace

                          Partially supported

                          • Google Voice, a consumer-oriented service
                          View Intermedia's Plans and Pricing

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