Voice Onboarding Specialist

Current Intermedians Future Intermedians

Description

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Onboarding Concierge is responsible for scheduling & conducting Onboarding appointments with all new HPBX (Hosted Private Branch Exchange) customers, reducing new account churn and improving Customer Satisfaction by ensuring new customers experience a worry-free implementation of their new products and services.

What you will be doing:

  • Conduct thorough account reviews to prepare for kick off calls
  • Assist client group in navigating HostPilot, Admin Portal, and Teleweb
  • Configure call flow and fax application according to client specifications
  • Assist client submission of LNP (Local Number Porting) forms based on required time frames and follow up to ensure accuracy
  • Complete documentation of account setup and call status
  • Reports monthly on completed Onboarding appointments
  • Pre-sales support to ensure customer and site qualification including setup and review of VOIP Test and basic network topology
  • Tracks Monthly Post Sale Churn (35 Days) and reports monthly
  • Reduces post sale (35 day) Churn
  • Responds to all Voice Onboarding email correspondence
  • Manages Onboarding calendar and appointments

What you bring to the role:

  • Associate Degree in related field and a minimum of 2 years of relevant experience, Bachelor’s degree preferred
  • Strong interpersonal and communication skills
  • Must be inquisitive and know when to dig deep
  • Self-starter with a willingness to learn new technologies and processes
  • Understanding of basic Networking Technology
  • Ability to juggle high case load and meet timelines
  • Ability to work cross functionally with other teams

 

 

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Current Intermedians Future Intermedians