Onboarding and migration from our Cloud Concierge™ team

Expert onboarding and migration with no downtime or loss of data.
A custom plan to fit your schedule and minimize impact on users.
Experience counts – we migrate ~15k mailboxes and ~5k phone numbers each month.
All onboarding and migrations services are no additional charge to you.

Stranded Oil’s Seamless Migration Experience

Kevin Finnegan shares how seamless the onboarding process was, moving all of Stranded Oil's core IT services over to Intermedia.

Onboarding and migration from our Cloud Concierge™ team

Moving to the cloud is easy because our Cloud Concierge team of onboarding experts will migrate your data and set up your services for free.

The hardest part about moving your IT into the cloud is retaining the value that’s invested in your current system. This is especially true for email (according to Gartner, 80-90% of your business’s intellectual property is contained in your email), but it's just as true for file servers or even your phone system. (After all, who wants to change their phone numbers?)

Most cloud providers force you into a DIY migration path or "recommend" hiring a migration consultant. But Intermedia is different.

Our Cloud Concierge™ experts implement a custom migration plan to move your existing users and data into the cloud with minimal interruption to your business—at no extra cost. We migrate an average of 15,000 mailboxes and over 5,000 phone numbers to Intermedia each month, so you know you’re in good hands. Our Cloud Concierge onboarding experts are certified by Microsoft and Cisco, along with other product-specific certifications like SSVVP/SSCA and Sonic Wall. And they routinely complete training courses to increase their knowledge and skills.

Onboarding process for various Intermedia services

Our Cloud Concierge experts will work with you to:
  • Design an email migration plan that fits your schedule to reduce disruption
  • Set up your email accounts
  • Migrate your existing data
  • Shift your employees over to the new email service seamlessly and without loss of data
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Exchange Email
Our Cloud Concierge experts will work with you to:
  • Design an email migration plan that fits your schedule to reduce disruption
  • Set up your email accounts
  • Migrate your existing data
  • Shift your employees over to the new email service seamlessly and without loss of data
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Cloud PBX
Our Cloud Concierge experts will work with you to:
  • Test your network to make sure it can properly support high-quality calls
  • Work with you and your service providers to optimize your network, if needed
  • Set up your Cloud PBX service
  • Port over your existing phone numbers
  • Ship your new phones
  • Provide training for using your auto-attendant, creating and managing users and call lists, deploying Callscape, and leveraging other mobility features
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Intermedia AppID

Our Knowledge Base provides all the information you need to quickly enable AppID for your users. We provide an Admin guide that shows you how to provision users and add custom apps to the service. And you give you an end user guide for your users that shows them how to add apps to their portal and use AppID to access those apps.

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SecuriSync®
Our Cloud Concierge experts will work with you to:

Want to sync a file server up to SecuriSync? Just use our SecuriSync for Windows File Server sync tool to:

  • Install the tool on your file server
  • Decide whether to sync all or a subset of the files to the cloud, or
  • Migrate all the files to SecuriSync in case you no longer require the server
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Email Archiving
For migrating existing data, you have a number of options:
  • Currently an Intermedia Exchange customer? We’ll port your current mailbox states into Intermedia’s Email Archiving.
  • Currently using Intermedia’s Message Mirror? We’ll migrate and ingest your full data set.
  • Currently using another archiving solution? We’ll migrate and ingest your full data set for you.
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Intermedia Office Apps

Enabling Office apps for your users is easy. Simply provision your users for Office apps in HostPilot and then instruct them to log in to My Services and install the apps. Our Knowledge Base provides all the details, including installation and login instructions for your users.

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