*Product and feature availability may vary by region.
Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, Intermedia offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.
Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
Your data is private and protected in our secure, SOC 2-audited cloud.
Every Intermedia service offers a 99.999% uptime Service Level Agreement.
If you have questions, we're here to answer them 24/7.
Intermedia services help you maintain regulatory compliance.
Our Cloud Concierge™ experts help you move into the cloud with no data loss.
General steps for setting up your Intermedia Unite service
Using the video conferencing feature in the Intermedia Unite Desktop App