About Intermedia

We're your one-stop shop for cloud business applications.

Intermedia gives customers and partners the freedom to focus on business, not IT. We do it by integrating 30 essential cloud IT apps with a single point of control—and backing it with levels of reliability, security and support that assure a Worry-Free Experience™.

Intermedia is a one-stop shop for cloud business applications. Our Office in the Cloud™ suite integrates the essential IT services that businesses need simply to do business—including email, voice, file syncing and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving. Office in the Cloud goes beyond unified communications to encompass a wider breadth of fundamental IT services, delivered by a single provider.

Think of Office in the Cloud as your “Business Cloud Platform”. Intermedia’s services are integrated into our HostPilot® control panel. This means you have just one login, one password, one bill and one source of support—which makes the cloud easier to use and more efficient to manage. Intermedia further streamlines the experience by offering enterprise-grade security, a 99.999% uptime service level agreement and award-winning 24/7 support, as certified externally by J.D. Power and TSIA.

Intermedia serves over 100,000 business customers and has 6,500+ active partners, including VARs, MSPs, telcos and cable companies. Our Partner Program lets partners sell under their own brand with full control over billing, pricing and every other element of their customer relationships. Intermedia is the world’s largest independent provider of Exchange email in the cloud.

Intermedia has over 800 employees worldwide who manage numerous datacenters to power our Office in the Cloud—and to deliver customers and partners our Worry-Free Experience™.

Founded: 1995

CEO: Michael Gold

Headquarters: Mountain View, CA

Additional Locations: New York, Seattle, London, Sydney, and St. Petersburg, Russia

 

Key facts about Intermedia

 

Experience

  • First provider of every version of Exchange Email since 2000
  • We maintain and monitor over 1,000,000 phone numbers, and process over 100 million minutes of voice traffic every month

Security and privacy

  • Intermedia is SOC 2 audited, which attests to our high standards for security
  • Our datacenters are SSAE 16 Type II-audited
  • Intermedia facilitates compliance with FINRA, SEC, SOX, and many other financial regulations.
  • Intermedia services are designed to meet the privacy and security requirements for Protected Health Information (PHI). Intermedia will execute a HIPAA Business Associate Agreement with Covered Entities
  • Intermedia is registered with the US Dept. of Commerce as compliant with US-EU and US-Swiss Safe Harbor Frameworks

Onboarding and Migration

  • Our Cloud Concierge team migrates 10-15,000 mailboxes and 5,000 phone numbers per month
  • We employ more than two dozen full-time employees who are dedicated to assuring seamless migration without downtime
  • We’ve developed numerous proprietary migration tools that we deploy alongside 3rd-party tools to migrate email from virtually any source environment
  • 90% of our enterprise onboarding team has 3 or more years’ experience managing email migrations

Support

  • Voice support: 100% CompTIA Net+ certification within first year of employment
  • Voice support: 100% SIP School certification for all Escalation/T2 team members
  • Business apps support: 100% Microsoft Office Specialist certifications for T1 team members
  • Business apps support: T2 team members are 100% certified, with certifications ranging from Microsoft Certified Solutions Associate (MCSA) to Microsoft Certified Solutions Expert (MCSE)
  • Certified under the TSIA Rated Outstanding Program and the J.D. Power Certified Assisted Technical Support ProgramSM

Leadership

Leadership

Michael Gold

Chief Executive Officer

Michael Gold leads Intermedia, a company that offers a broad and tightly integrated suite of highly-supported cloud business applications. Gold joined Intermedia in 2011, when he and former SAVVIS CEO Phil Koen partnered with private equity firm Oak Hill Capital Partners, to acquire the company from its founder. In February 2017, Intermedia closed the sale of the company to current private equity sponsor, Madison Dearborn Partners (MDP), and management.

Since 2011, Intermedia has more than tripled revenues, operating profits, users and product offerings. Intermedia has transformed from a business email and web hosting company to a leading provider of over 30 integrated cloud applications. Furthermore, Intermedia has transformed from a mostly direct to business provider to a leading provider of a cloud management platform to the channel with approximately 70% of Intermedia’s new sales now coming from its partners. As part of the MDP family, Gold and Intermedia management will accelerate growth and Intermedia's leadership position, while identifying opportunities to best support businesses and the channel partners that serve them.

Gold has 20+ years of senior management experience in cloud services and channel development. Before joining Intermedia, Gold was CEO of Zlago, a cloud services company he founded and grew via a nationwide network of managed service providers, VARs, and other channel partners. Intermedia acquired Zlago in 2011. Previously, Gold was a Senior Vice President at cloud automation provider, Parallels. Gold came to Parallels through its acquisition of Sphera, a cloud services company where he served as CEO.

Gold has held a variety of other executive roles in the industry, including CEO of software company, Vicorp, and Senior Vice President of Qwest Communications, where he had P&L responsibility for the internet Products business and launched Qwest's CyberCenter datacenter and hosting business. Gold holds a bachelor's degree in Electrical Engineering from the University of Illinois and an MBA from Stanford University.

Leadership

Bob Tirva

Chief Financial Officer

Bob Tirva is responsible for all of Intermedia’s global financial functions, including the company’s accounting, financial planning and analysis, treasury, tax and internal IT functions.

Prior to Intermedia, Tirva was Corporate Controller at Dropbox, where he was responsible for developing the company’s accounting organization. Before Dropbox, Tirva spent nearly 14 years at Broadcom Corporation (a $58+ billion in revenue publically-traded global semiconductor company) where he held a range of finance roles of increasing responsibility, including Senior Vice President, Chief Accounting Officer and Vice President of Finance. Tirva also has career experience with IBM Corporation, Navistar Financial Corporation and Ernst & Young. Tirva holds an MBA from the Yale School of Management and a bachelor of business administration degree in Accounting from the University of Notre Dame.

Leadership

Jonathan McCormick

Chief Operating Officer

Jonathan McCormick manages all operations and client services for Intermedia. McCormick pulls from his 20+ years of experience to provide 24x7 managed services support to customers and partners. With Intermedia since 2007, McCormick has played an integral role in bringing a number of industry firsts to market for the company including securing Intermedia’s Assisted Technical Support certification from J.D. Power and Associates and TSIA – a first for the cloud software industry.

Prior to Intermedia, McCormick managed all global operations and customer service as an SVP of Operations at SAVVIS, the global provider of managed hosting, network, and collocation facilities. While there, McCormick was one of the key individuals responsible for building SAVVIS’ Managed Hosting business, taking it from conception in 2001 to the leading position in Gartner’s Magic Quadrant.

McCormick is frequently sought after as a thought leader in the business communications space to add commentary on industry trends and events. McCormick’s leadership viewpoints have been published in such outlets as Network World, eWeek and SC Magazine, to name a few. McCormick holds a double major in Psychology and Economics from Trinity College in Hartford, CT.

Leadership

Jim Kruger

Chief Marketing Officer

A proven executive who has risen through the ranks of product and marketing leadership, Jim Kruger joined Intermedia in May 2017. He has an extremely successful track record with both large enterprises and SMBs, across a wide range of vertical industries, including technology, healthcare, government, and education. He has experience marketing to, and through, the channel, scaling a Unified Communications business, and working closely with Microsoft® as a preferred Office 365® and Skype® for Business partner.

Prior to Intermedia, Kruger spent 16 years with Polycom, where he held various marketing roles of increasing responsibility. During that time, Polycom’s revenue grew from $373 million to $1.3 billion, with an ecosystem surpassing 400,000 customers and 7,000 partners. Kruger was also instrumental in the success of Polycom’s 2011 rebranding, resulting in the strong name recognition that the company has achieved.

As Chief Marketing Officer, Kruger was responsible for all aspects of Polycom’s global marketing, including product, services, brand, field, and internal/external communications. Prior, Kruger directed marketing and product management for Palm's wireless internet service and served in several senior marketing roles at GTE (Verizon) Wireless.

Kruger earned an MBA in Marketing from California State University East Bay and a bachelor’s degree in Social Science from University of California, Berkeley.

Leadership

Eric A. Martorano

Chief Revenue Officer

Martorano is responsible for Intermedia's global sales and strategic partnerships.

With over 20 years of experience in the industry, Martorano has deep expertise in working closely and strategically with a range of customers and partners, and a passion for customer and partner success.

Prior to Intermedia, Martorano spent over eight years at Microsoft, most recently as General Manager of U.S. Channel Sales where he had over $17 billion of revenue responsibility. Before Microsoft, Martorano led a number of key initiatives and strategies at other notable companies such as Sage Software and Ingram Micro. He started his career working for a Value Added Reseller (VAR) located in Southern California.

Martorano has been recognized as a top industry performer, including being named to CRN’s "50 Most Influential Channel Chiefs", "Top 100 Executives" and "Channel Maverick" lists, among others. Martorano holds an MBA from Pepperdine University and a bachelor's degree from California State University, Northridge.

Leadership

Andrew Gachechiladze

SVP of Product Development and Engineering

Andrew Gachechiladze leads Intermedia’s product development and engineering groups, overseeing all software development for Intermedia’s cloud platform.

With the company since 2001, Gachechiladze has set the foundation for Intermedia’s cloud management and partner portal platforms. He’s been directly involved in scaling the broad suite of integrated cloud applications Intermedia offers today, including third-party products such as Microsoft® Office 365® and proprietary offerings like unified communications, SecuriSync all-in-one backup and file sharing, and our security services portfolio. Further strengthening Intermedia’s solution portfolio, Gachechiladze has also played an integral role in two successful acquisitions.

Under Gachechiladze’s leadership, the development team has grown from a group of less than 10 individuals to 100+; from a single office to four different development centers using multiple technologies, including Mountain View, CA, Bellevue, WA, St. Petersburg, Russia and Bristol, UK.

During his tenure with the company, Gachechiladze has previously been a senior software developer and a product manager for cloud-based Exchange. Prior to Intermedia, Gachechiladze has held technical and software development roles with a range of companies, including ThinkWave, a cloud-based school administration system. Gachechiladze has a Masters degree in Physics and Computer Science from Tbilisi State University.

Leadership

Irina Shamkova

SVP of Product Management

Irina Shamkova is responsible for designing and driving Intermedia’s product strategy. Over Shamkova's 16+ year tenure at Intermedia, she has built and led high-performance Product Management, Project Management, UI/UX, and Customer Experience teams and processes.

Under Shamkova's leadership, Intermedia’s proprietary product portfolio has expanded to cover a broad suite of communication, collaboration and email security needs, including Cloud Voice, SecuriSync backup and file sharing and Intermedia Email Protection. Shamkova was integral in enriching Intermedia’s business email product portfolio with the addition of Office 365, Email Archiving, Encryption, and more. Shamkova was also instrumental in Intermedia becoming the world's largest independent provider of business grade email.

Shamkova has helped establish Intermedia as a leading channel provider of cloud IT applications by overseeing the development of key differentiators that allow partners to sell services under their own brand and own their customer relationships. This includes pioneering the first brandable web-based control panel to centralize and automate account management and service provisioning. Through integrated portals, partners can educate themselves, generate leads, drive sales and support their customers from a single source throughout the customer lifecycle. These efforts have resulted in Shamkova being named as a CRN Women of the Channel several years running.

Shamkova holds a Masters in Applied Mathematics from Saint Petersburg State University in Russia and has completed the General Management Program at Harvard University.

Leadership

Jonathan Levine

Chief Technology Officer

Jonathan Levine joined Intermedia in 2015, bringing with him 25+ years of experience in information technology, cloud operations, data analytics, software development and corporate strategy. Levine is responsible for the company’s technology strategy, ensuring that Intermedia continues to deliver the security, availability, and value that customers and partners depend on.

Prior to Intermedia, Levine served in a wide variety of senior leadership roles at Japanese leading e-commerce and internet service company, Rakuten. Most recently, he was the Vice Managing Director of Rakuten Group’s Development Unit, where he was responsible for global technology and corporate infrastructure and established Rakuten’s Next Generation Data Center, Private Cloud, Backbone Network and Global Development and Operation Center. Levine was also a board member of Fusion Communications, Rakuten’s telecommunications carrier, ISP and public cloud subsidiary. Previously, he served as Board Director, Chief Operating Officer, co-President and CTO of Rakuten’s Online Advertising Subsidiary LinkShare. During his tenure, Rakuten expanded from fewer than 50 employees to more than 10,000. Prior to his long career at Rakuten, Levine was co-founder and VP of Engineering at ePhysician. Levine has also held management positions at PointCast, IBM, and Lotus Development.

Levine holds a bachelor’s degree in Cognitive Science from the University of Pennsylvania and is the Board Director for the New York Theatre Ballet. He has five online marketing and database technology patents and is the co-author of two books on e-commerce and Java technology.

Leadership

Jeff Eisenberg

SVP and General Counsel

Jeff Eisenberg joined Intermedia in October 2014. Eisenberg is responsible for all of Intermedia’s legal affairs, including commercial agreements, intellectual property strategy, litigation, regulatory compliance, M&A transactions and corporate governance.

Before joining Intermedia, Eisenberg spent over seven years with KLA-Tencor Corporation, where he oversaw the company’s corporate legal matters, including securities law compliance, M&A activity, corporate governance and a diverse range of other areas. Prior to that, he served in a corporate legal role with Mercury Interactive Corporation, which eventually included managing the sale of the company to Hewlett-Packard Corporation.

Before moving in-house, Eisenberg focused on corporate and securities law and M&A at law firms Wilson Sonsini Goodrich & Rosati and O’Melveny & Myers.

Eisenberg obtained his J.D. from the University of Pennsylvania and his bachelor’s degree in Economics (with a minor in Business Administration) from the University of California at Berkeley.

Board of Directors

Board of Directors

Michael Gold

Chief Executive Officer

Michael Gold leads Intermedia, a company that offers a broad and tightly integrated suite of highly-supported cloud business applications. Gold joined Intermedia in 2011, when he and former SAVVIS CEO Phil Koen partnered with private equity firm Oak Hill Capital Partners, to acquire the company from its founder. In February 2017, Intermedia closed the sale of the company to current private equity sponsor, Madison Dearborn Partners (MDP), and management.

Since 2011, Intermedia has more than tripled revenues, operating profits, users and product offerings. Intermedia has transformed from a business email and web hosting company to a leading provider of over 30 integrated cloud applications. Furthermore, Intermedia has transformed from a mostly direct to business provider to a leading provider of a cloud management platform to the channel with approximately 70% of Intermedia’s new sales now coming from its partners. As part of the MDP family, Gold and Intermedia management will accelerate growth and Intermedia's leadership position, while identifying opportunities to best support businesses and the channel partners that serve them.

Gold has 20+ years of senior management experience in cloud services and channel development. Before joining Intermedia, Gold was CEO of Zlago, a cloud services company he founded and grew via a nationwide network of managed service providers, VARs, and other channel partners. Intermedia acquired Zlago in 2011. Previously, Gold was a Senior Vice President at cloud automation provider, Parallels. Gold came to Parallels through its acquisition of Sphera, a cloud services company where he served as CEO.

Gold has held a variety of other executive roles in the industry, including CEO of software company, Vicorp, and Senior Vice President of Qwest Communications, where he had P&L responsibility for the internet Products business and launched Qwest's CyberCenter datacenter and hosting business. Gold holds a bachelor's degree in Electrical Engineering from the University of Illinois and an MBA from Stanford University.

Board of Directors

Zaid F. Alsikafi

Managing Director, Madison Dearborn Partners

Zaid Alsikafi is a Managing Director on the Madison Dearborn Partners (MDP) Telecom, Media & Technology Services team. Before joining MDP, Mr. Alsikafi was with Goldman, Sachs & Co. in the financial institutions group, and with MDP as an Associate for two years. In addition to Intermedia, Mr. Alsikafi currently serves on the Boards of Directors of Centennial Towers, Liquid Web, and Univision Communications Inc. Former board memberships include NextG Networks, Q9 Networks, QuickPlay Media and Fieldglass. Mr. Alsikafi earned a B.S. degree from The Wharton School of the University of Pennsylvania, and an M.B.A. from Harvard Graduate School of Business Administration.

Board of Directors

James N. Perry Jr.

Managing Director, Madison Dearborn Partners

James “Jim" Perry is a Managing Director on the Madison Dearborn Partners (MDP) Telecom, Media & Technology Services team. Prior to co-founding MDP, Mr. Perry was with First Chicago Venture Capital for eight years. Previously, he was with The First National Bank of Chicago. In addition to Intermedia, Mr. Perry currently serves on the Boards of Directors of Asurion Corporation, Centennial Towers, Liquid Web, The Topps Company, Univision Communications, and Chicago Public Media. Mr. Perry earned a B.A. degree from University of Pennsylvania, and an M.B.A. from The University of Chicago Booth School of Business. He currently sits on the Board of Overseers of the University of Pennsylvania School of Arts and Sciences and serves as Vice-chairman of the School Board of the Archdiocese of Chicago.

Board of Directors

Brendan T. Barrett

Vice President, Madison Dearborn Partners

Prior to joining Madison Dearborn Partners (MDP), Brendan Barrett was with Morgan Stanley and with MDP as an Associate for three years. In addition to Intermedia, Mr. Barrett currently serves on the Board of Directors of EVO Payments International. Mr. Barrett earned B.A. and B.B.A degrees from University of Notre Dame, and an M.B.A. from Harvard Graduate School of Business Administration.

madison dearborn partners

Investors

Madison Dearborn Partners (MDP) – a leading Chicago-based private equity firm – acquired Intermedia in February 2017. Since MDP's formation in 1992, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed investments in over 130 companies. Intermedia will become a portfolio company in MDP’s seventh fund, which held a final close on $4.4 billion. As part of the MDP family, Intermedia continues to operate as a standalone company delivering tightly integrated cloud solutions to businesses and the channel partners that serve them.

MDP invests in businesses across a broad spectrum of industries, including telecom, media and technology services; financial and transaction services; business and government services; healthcare; basic industries; and consumer. Notable investments include Asurion, Cbeyond, Fieldglass, Intelsat, Liquid Web, MetroPCS, NextG Networks and QuickPlay Media. For more information, please visit http://www.mdcp.com

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