Contract Customer Billing Representative

Current Intermedian's Future Intermedian's

Description

Intermedia is looking for an enthusiastic individual to join our Customer Service Billing team on a Contract basis with the potential to convert to Full Time!  If you have amazing phone skills and are passionate about providing world-class, worry-free service, then we want to talk to you.

About Intermedia

Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category?  Intermedia can offer just the challenge you are looking for.  We are an 800+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications.  What’s more, our product roadmap offers even more game-changing innovations than what got us to our strong position today.  We serve the SMB marketplace with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support. 

About the Role

As the newest member of Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our VoIP services for business customer via inbound phone calls, email and outbound follow-up.

What you bring to the Role

  • Bachelor’s degree and a minimum 2 years’ experience in Customer Service, Billing or Call Center environment
  • Combination of education and equivalent work experience may be considered
  • Billing support experience is highly preferred, including in-depth research, credits & refunds
  • Excellent data entry, proofreading, organizational, phone and communications skills
  • Ability to meet and/or exceed call center metrics (AHT, ASA, etc.)
  • Must work well in team atmosphere and have excellent oral and written communication skills
  • Must have strong attention to detail, and the ability to deliver in a fast paced environment
  • Telecom, VoIP, Networking, or Communications experience preferred
  • Must have exceptional organizational, critical thinking and analytical skills
  • Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office and the ability to type 35wpm

Current Intermedian's Future Intermedian's

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