Archiving for Intermedia Unite preserves and protects critical communications data - including call recordings, video meetings, chats, and SMS – with a new 30-day retention option being offered for free to new and existing Intermedia Unite users
2024-02-28
SUNNYVALE, CA (February 28, 2024) - Intermedia Cloud Communications, a leading global provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, today announced that Intermedia Archiving’s 30-day retention option is now available for free to new and existing users of the all-in-one communications and collaboration solution, Intermedia Unite.
Named Best Business Phone System by U.S. News and World Report and Best Overall Business VoIP by PC Magazine, Intermedia Unite combines voice, video, chat/SMS, contact center, file management, and more on one tightly integrated, highly secure, and reliable platform. By adding Intermedia Archiving to Unite, businesses are now able to have continual historical access to their Unite call recordings, video meetings, chats, and SMS – with contact center engagements slated to follow soon.
Intermedia’s state-of-the-art archiving platform is more than just information storage; Intermedia Archiving is designed to safeguard vital business information and communications from accidental or inappropriate deletion, assist with dispute resolutions, support compliance with internal governance, address legal and regulatory requirements, maintain information continuity, training and coaching, and much more. It offers a secure, searchable record to help quickly identify and retrieve relevant interactions, with a powerful contextual search capability based on a view of all users across different channels.
And now, Intermedia is making Intermedia Archiving available for free to all current and new Intermedia Unite users with a rolling, 30-day retention period. The 30-day rolling archive helps businesses better manage and maintain their data, preserving the most recent 30 days of communications. If a customer wishes to extend their data retention period beyond 30 days, seamless upgrades to longer-term options ranging from 1 to 10 years are available at any time.
Since its launch in early 2023, Intermedia Archiving for Unite has gained wide interest and traction not only among Intermedia’s customers, but the broader communications industry, having recently received the 2023 Best Practices New Product Innovation Award from preeminent analyst firm, Frost & Sullivan.
"As Intermedia continues to transform businesses communications, we are excited to announce the addition of free Intermedia Archiving for all Intermedia Unite users," said Irina Shamkova, Intermedia Executive Vice President of Product Management. "Businesses’ day-to-day communications are often filled with valuable knowledge, intellectual property, and insights; with Archiving’s centralized platform, organizations can leverage their communications, protect themselves, build insights across all available channels, and support various productivity, legal, and compliance requirements."
Intermedia Archiving will continue to evolve this year, as it becomes a data-warehouse foundation for business data intelligence and insights. As part of an aggressive development roadmap in 2024, artificial intelligence (AI) and analytics are expected to be integrated to further offer innovative data-analysis capabilities. These planned value-added features and capabilities are intended to enable businesses to make more informed decisions to help drive revenue, increase efficiency, and reduce overall operational costs. No matter the size of the organization, the opportunities and benefits of analyzing archived communications data can be significant across industries, including professional services firms (legal, accounting, etc.), financial, automotive, hospitality and leisure, government, healthcare, and many more.
For more information about Intermedia Archiving for Unite, and the free, 30-day archiving option, please visit https://www.intermedia.com/products/unite-archiving.
About Intermedia
Intermedia is a cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support seven times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free ExperienceTM.
As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORTM) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.
Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide.
For more information about Intermedia, visit www.intermedia.com.
Contact:
Mariel Santos
Intermedia
866.440.4053
[email protected]
Intermedia, Intermedia Unite, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners.
J.D. Power 2023 Certified Assisted Technical Program. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com.