“Before moving to Florida, my husband convinced me that there would only be a slim chance that we’d ever seriously be affected by a hurricane,” shares Tatiana Gust, the Owner of Elite Consulting. However, as it would have it, during our first year here, a series of hurricanes did major damage to the state. It was my experience that these hurricanes left anyone who didn’t have a regular phone line without communication for several days.”
Elite Consulting is a permit and inspections company
Headquarters: Naples, Florida
Fear that another hurricane would strike left Gust apprehensive about whether to switch her business to voice over IP (VoIP) services. Gust knew she couldn’t afford for her young business to be without phone service, and they were outgrowing their current number of lines and equipment.
Gust contacted her phone provider regarding VoIP. “I was passed from one person to another until finally they said they would call me back. It was beyond frustrating.”
Gust knew one thing for sure – she was in a predicament.
“Then I remembered seeing that Costco had chosen a phone service provider that offered special pricing for members,” states Gust. “Since I’d had such great experiences with other Costco products and services in the past, I decided to give Intermedia (the Costco provider offering the voice services) a call. Intermedia immediately answered all my questions and put my mind at ease. When I asked what would happen if the internet service went out, I learned that Intermedia’s system could route calls to other phones. Within 15 minutes, I had the exact information I needed and felt confident moving forward.”
Within one week, Gust’s phones and lines were being ported over to Intermedia’s Cloud PBX system. And during this two-week migration process, employees were able to use either line. Unfortunately, in the midst of the migration, Gust’s fears became a reality: Hurricane Irma hit.
“Florida was in the path of the largest hurricane registered in history,” states Gust. “After the hurricane, since my business was without internet or phone service, I contacted Intermedia via cell phone. They assisted in routing calls to all available cell phones, so that multiple phones would ring at the same time. Intermedia allowed my staff to continue communicating with our customers in a timely manner. Without Intermedia, my business would have lost two weeks of revenue!”
The best part of all is that by being a Costco Business Member, my monthly fee is locked-in for life for my current lines as well as additional ones added in the future. This gives me great added assurance as I scale my business.Tatiana Gust,
Owner, Elite Consulting
In addition to business continuity, Gust appreciates many other benefits of Intermedia’s Cloud PBX system. The top features that help her run a polished and professional business include:
Gust concludes: “I previously operated under the misconception that robust phone features were only available to larger companies, or that small businesses like mine simply couldn’t afford them. The reality, however, is that with Intermedia I am getting more features, and more lines, for the same price I was paying before – not to mention a more professional service for my clients. The best part of all is that by being a Costco Business Member, my monthly fee is locked-in for life for my current lines as well as additional ones added in the future. This gives me great added assurance as I scale my business.”
You never know when an outage will be mission critical. Imagine telling your executives that they can’t receive calls because the phones aren’t working… for 24 hours. Thankfully, Intermedia has the features in place to keep us continuously connected.
Director of IT, Primitive Logic
Customer service is about knowing a provider is protecting your business from the costs of downtime. Intermedia has done it for us in spades. We know that in the event of any natural disaster, our phone lines will stay operational. Intermedia has business-class voice figured out, end to end.
IT Project Manager, Maker Studios