Introducing Intermedia Contact Center
Tap into the projected $33 billion1 global CCaaS market and earn up to 5X More Revenue Today!
Tap into the projected $33 billion1 global CCaaS market and earn up to 5X More Revenue Today!
It’s time, time for Intermedia’s complete suite of UCaaS and CCaaS solutions. Easy to sell, deploy, and administer, with all of the sales, marketing, training, and onboarding support you need to drive more opportunities…and win.
Intermedia Unite is the new, cloud-based unified communications and collaboration platform that joins a next-generation, full-featured phone system, with HD audio and web/video conferencing, team chat, backup and file sharing, and much more, all integrated into one highly reliable, highly secure, unified, UNITED communications.
Whether in the office, in the conference room, in the car, at home, visiting a client, or at the beach, Unite and all of its communication features and choices go with your customers, with the desktop and mobile apps that keep them seamlessly connected wherever they go, on virtually any communication’s device.
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The global contact center as a service market is projected to grow to $33B by 2024 at a GAGR of 25%1 as business realize traditional on-premises contact center systems are expensive to scale, maintain, and administer, and no longer address the demands of a more dispersed and mobile workforce. A reliable Internet connection and workstation is all that is required to get a contact center up and running no matter where the agent, manager, or knowledge worker is located. And unlike traditional on-premises contact center systems, Intermedia Contact Center can be deployed in days, not months.
Intermedia Contact Center, like all Intermedia solutions, is the ideal option for MSPs who want to resell contact center services under their own brand, generate up to 5 times more tol-line revenue, own their customer relationships, and drive significant value in their business. And as always, Intermedia supports you with all of the Contact Center sales, training, marketing, onboarding, and billing/taxation support you need to win more…and make more.
Backed by 99.999% uptimee SLAs and J.D. Power certified support, and managed through one, intuitive point of control, Intermedia’s three contact center packages include:
intended for small businesses looking for a simple, yet sophisticated suite of call handling and routing features to provide a superior customer experience at a fraction of the cost of traditional offerings.
offers all the power of Express, plus advanced functionality such as the ability to add omni-channel capabilities along with smart call routing, historical reporting, and real-time insights for a more comprehensive contact center solution.
designed to satisfy the needs of organizations with more complex contact center requirements and those that want custom-tailored solutions. Building on the Pro offering, Elite features includes a full omni-channel environment, with custom CRM integrations, self-service IVRs, outbound notification campaigns, advanced QA features, and more.
1 Market Watch: Cloud-based Contact Center Market is Expected to Reach USD $33 Billion at a CAGR of 24.57% Over the Forecast Period 2019-2024 (May 2019)
By integrating Autotask with Intermedia Unite UCaaS services we make it easy for VARs & MSPs to resell UCaaS and to administer important business functions within Autotask, including:
Customer Invoicing
Customer invoices can be set up by exporting billing & usage data from Intermedia Unite directly into the appropriate Autotask customer accounts.
Automatic Service Ticketing
Autotask service tickets can be created automatically when customer quality and/or service issues are detected within Intermedia Unite.
Own your customers… and their experience
More efficiency and productivity
Leverage your existing Autotask infrastructure to perform tasks quickly and correctly.
More flexibility & control
Transfer billing & ticketing information from Unite according to your settings, preferences, and thresholds - putting you in control.
Delighted customers
Timely, accurate billing, combined with proactive issue resolution result in high customer satisfaction.
Spam Caller Protection, included for free in Intermedia Unite, detects calls from aggressive telemarketers and fraudsters, and allows administrators to decide how to route these calls. It also saves employees from wasting time and resources manually handling spam calls. This protection extends to every Unite device, including the Intermedia Unite Desktop and Mobile Apps.
Sophisticated call detection automatically recognizes robocalls and scammers.
Warns users of spam & fraudulent calls before they answer a call from any Unite device.
Can block spam and fraudulent callers from reaching your employees.
The Unified Communications as a Service (UCaaS) market is expected to grow exponentially in the coming years, growing over 20% per year and projected to hit nearly $15B in 20231. That is why we've spent the last 2 years developing a brand new unified communications (UC) service—to help you capitalize on this expansive market and help your customers communicate with greater mobility, flexibility, clarity, and choice.
1. Frost & Sullivan North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 from September 2017
We built Unite with the goal of making it the easiest UCaaS solution for partners to sell, provision, install, and support. To help shorten the sales cycle, we've developed new self-service ordering, a robust new web admin portal, and a new partner quoting system. Plus, our 360-degree approach to partner success means you'll receive sales training, brandable marketing and sales materials, and concierge sales assistance to help you sell and support Unite before and after the sale. We even manage all the complex regulatory and tax compliance requirements for you.
| MYTH | WITH INTERMEDIA UNITE |
|---|---|
| "Selling is tough and sales support is limited at best." | Online sales training Brandable material Easy online quoting Concierge sales support |
| "Install is complex and expensive." | Free onboarding support Plug and play phones Proactive network testing |
| "Support and Billing will eat up my profits." | Free J.D. Power-certified support We handle the taxation Easier installs mean less "go-backs" |
| "Cloud Voice doesn't have the quality and reliability." | 99.999% uptime SLA Redundant network architecture VoIP Scout network testing Automatic failover |
| "I can't add value to someone else's solution." | Online phone configuration Network testing Bundle with other services |
| "I can't own the customer relationship." | Resellers own the entire customer relationship |
The Intermedia Unite Envision platform is a set of performance analytics tools found within Intermedia Unite. These rich visualization tools transform customer phone call and video meeting data into easy-to-understand charts and graphs.
Clear, accurate visualizations of system use and performance analytics allow you and your customers to set clear, actionable goals related to call metrics, quality of service, and more.
The first tool we’ve launched within the Envision platform is our Partner Dashboard, an interactive tool that gives Intermedia partners real-time visualizations of call quality issues for their entire customer base — from a single view.
means you have the latest information so you can make better decisions.
reduce the time and resources you’ll spend diagnosing problems.
notify you immediately when a customer incident is sensed, speeding response time.
Intermedia sets our partners up for success with a complete program that empowers partners and removes roadblocks. We call it the 360° approach to partner success, and is at the root of the Unite Enable Partner Platform. Every tool in the platform contributes toward a common goal of making Intermedia Unite the easiest to sell, and easiest to support, UC service in the channel.
Online and on demand
Online prequalification, quoting, circuit testing
Online or with support
We help you get your customer set up right
We handle all taxation, even if you do the billing,
Web-based tools and live support
Upsell and cross sell email, file sync and share, etc.
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