Introducing Intermedia Contact Center

Tap into the projected $33 billion1 global CCaaS market and earn up to 5X More Revenue Today!

It's time to grow a more profitable business.

It’s time, time for Intermedia’s complete suite of UCaaS and CCaaS solutions. Easy to sell, deploy, and administer, with all of the sales, marketing, training, and onboarding support you need to drive more opportunities…and win.

What is Intermedia Unite?

Intermedia Unite is the new, cloud-based unified communications and collaboration platform that joins a next-generation, full-featured phone system, with HD audio and web/video conferencing, team chat, backup and file sharing, and much more, all integrated into one highly reliable, highly secure, unified, UNITED communications.

Whether in the office, in the conference room, in the car, at home, visiting a client, or at the beach, Unite and all of its communication features and choices go with your customers, with the desktop and mobile apps that keep them seamlessly connected wherever they go, on virtually any communication’s device.

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PHONE SYSTEM

PHONE SYSTEM

PHONE SYSTEM

  • Cloud-based phone service with 90+ enterprise-grade features
  • High-level network call quality and uptime
  • Single web-based management portal
  • Spam Caller Protection
Mobile

Mobile

Mobile

  • Intermedia Unite Mobile App: makes any mobile device a business communications tool
  • Instant access to call anyone in the company
  • Features: call transfer, call flip, and ability to manage multiple calls
DESKTOP

DESKTOP

DESKTOP

  • Intermedia Unite Desktop App: empowers users to communicate the way that works best for them
  • Two usage modes: Softphone and Call Controller
  • Place, receive, and manage calls from your PC or Mac
VIDEO CONFERENCING

VIDEO CONFERENCING

VIDEO CONFERENCING

  • Hold face-to face-meetings via HD video with up to 4 participants and 4 video feeds
  • Browser-based—no downloads or extensions required
SCREEN SHARING

SCREEN SHARING

SCREEN SHARING

  • Real-time screen sharing improves collaboration and speed of decision making
  • Browser-based and full HD—no downloads or extensions required
REMOTE OFFICE

REMOTE OFFICE

REMOTE OFFICE

  • Phones can be plugged in to any location that has a network connection
  • Remote desk phones work exactly the same way as they do in the office
TEAM CHAT

TEAM CHAT

TEAM CHAT

  • Send and receive chats in real-time with team members (individuals and groups)
  • Pin favorite contacts to the top of your list
  • Mobile chat and desktop chat messages are instantly synchronized
  • Access to full contact chat history at anytime
VOICEMAIL

VOICEMAIL

VOICEMAIL

  • Listen and manage from the desktop phone or through the mobile app
  • Transcribed messages can be delivered via email or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment
Fax

Fax

Fax

  • Intermedia WebFax is a “virtual” fax service
  • Receive and manage faxes via the web
  • Transmits faxes directly from a Windows®-based PC
PRESENCE INDICATOR

PRESENCE INDICATOR

PRESENCE INDICATOR

  • See whether your company contact is available or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display
  • Desktop and mobile apps display presence information alongside each company contact
FILE COLLABORATION

FILE COLLABORATION

FILE COLLABORATION

  • 2GB per user of storage for SecuriSync® backup and file sharing
  • Access files stored in computers, mobile devices, file servers, and the web
FILE BACKUP

FILE BACKUP

FILE BACKUP

  • Real-time backup of all files, mobile photos, and videos
  • Point-in-time file restoration for quick recovery from ransomware and other data loss

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The global contact center as a service market is projected to grow to $33B by 2024 at a GAGR of 25%1 as business realize traditional on-premises contact center systems are expensive to scale, maintain, and administer, and no longer address the demands of a more dispersed and mobile workforce. A reliable Internet connection and workstation is all that is required to get a contact center up and running no matter where the agent, manager, or knowledge worker is located. And unlike traditional on-premises contact center systems, Intermedia Contact Center can be deployed in days, not months.

Intermedia Contact Center, like all Intermedia solutions, is the ideal option for MSPs who want to resell contact center services under their own brand, generate up to 5 times more tol-line revenue, own their customer relationships, and drive significant value in their business. And as always, Intermedia supports you with all of the Contact Center sales, training, marketing, onboarding, and billing/taxation support you need to win more…and make more.

Backed by 99.999% uptimee SLAs and J.D. Power certified support, and managed through one, intuitive point of control, Intermedia’s three contact center packages include:

INTERMEDIA CONTACT CENTER EXPRESS

intended for small businesses looking for a simple, yet sophisticated suite of call handling and routing features to provide a superior customer experience at a fraction of the cost of traditional offerings.

INTERMEDIA CONTACT CENTER PRO

offers all the power of Express, plus advanced functionality such as the ability to add omni-channel capabilities along with smart call routing, historical reporting, and real-time insights for a more comprehensive contact center solution.

INTERMEDIA CONTACT CENTER ELITE

designed to satisfy the needs of organizations with more complex contact center requirements and those that want custom-tailored solutions. Building on the Pro offering, Elite features includes a full omni-channel environment, with custom CRM integrations, self-service IVRs, outbound notification campaigns, advanced QA features, and more.

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1 Market Watch: Cloud-based Contact Center Market is Expected to Reach USD $33 Billion at a CAGR of 24.57% Over the Forecast Period 2019-2024 (May 2019)

Autotask logo

Intermedia Unite integrates with Autotask to make it easier for MSPs to manage their businesses and customers.

By integrating Autotask with Intermedia Unite UCaaS services we make it easy for VARs & MSPs to resell UCaaS and to administer important business functions within Autotask, including:

Customer Invoicing

Customer Invoicing

Customer invoices can be set up by exporting billing & usage data from Intermedia Unite directly into the appropriate Autotask customer accounts.

Automatic Service Ticketing

Automatic Service Ticketing

Autotask service tickets can be created automatically when customer quality and/or service issues are detected within Intermedia Unite.


Own your customers… and their experience

More efficiency and productivity

More efficiency and productivity

Leverage your existing Autotask infrastructure to perform tasks quickly and correctly.

More flexibility & control

More flexibility & control

Transfer billing & ticketing information from Unite according to your settings, preferences, and thresholds - putting you in control.

Delighted customers

Delighted customers

Timely, accurate billing, combined with proactive issue resolution result in high customer satisfaction.

Intermedia Unite Spam Caller Protection: Protect Your Business and Increase Employee Productivity

Spam Caller Protection, included for free in Intermedia Unite, detects calls from aggressive telemarketers and fraudsters, and allows administrators to decide how to route these calls. It also saves employees from wasting time and resources manually handling spam calls. This protection extends to every Unite device, including the Intermedia Unite Desktop and Mobile Apps.

>Detect

Detect

Sophisticated call detection automatically recognizes robocalls and scammers.

>Alert

Alert

Warns users of spam & fraudulent calls before they answer a call from any Unite device.

>Block

Block

Can block spam and fraudulent callers from reaching your employees.

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Why sell Unified Communications from Intermedia?

The Unified Communications as a Service (UCaaS) market is expected to grow exponentially in the coming years, growing over 20% per year and projected to hit nearly $15B in 20231. That is why we've spent the last 2 years developing a brand new unified communications (UC) service—to help you capitalize on this expansive market and help your customers communicate with greater mobility, flexibility, clarity, and choice.

$3.75B

UCaaS MARKET IN 2016

21.7%

YoY GROWTH THROUGH 2023

$14.83B

UCaaS MARKET IN 2023

1. Frost & Sullivan North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 from September 2017

Why Intermedia Unite

We built Unite with the goal of making it the easiest UCaaS solution for partners to sell, provision, install, and support. To help shorten the sales cycle, we've developed new self-service ordering, a robust new web admin portal, and a new partner quoting system. Plus, our 360-degree approach to partner success means you'll receive sales training, brandable marketing and sales materials, and concierge sales assistance to help you sell and support Unite before and after the sale. We even manage all the complex regulatory and tax compliance requirements for you.

MYTH WITH INTERMEDIA UNITE
"Selling is tough and sales support is limited at best." Online sales training
Brandable material
Easy online quoting
Concierge sales support
"Install is complex and expensive." Free onboarding support
Plug and play phones
Proactive network testing
"Support and Billing will eat up my profits." Free J.D. Power-certified support
We handle the taxation
Easier installs mean less "go-backs"
"Cloud Voice doesn't have the quality and reliability." 99.999% uptime SLA
Redundant network architecture
VoIP Scout network testing
Automatic failover
"I can't add value to someone else's solution." Online phone configuration
Network testing
Bundle with other services
"I can't own the customer relationship." Resellers own the entire customer relationship

Intermedia Unite Envision™:
Transforming data into actionable insights

The Intermedia Unite Envision platform is a set of performance analytics tools found within Intermedia Unite. These rich visualization tools transform customer phone call and video meeting data into easy-to-understand charts and graphs.

Clear, accurate visualizations of system use and performance analytics allow you and your customers to set clear, actionable goals related to call metrics, quality of service, and more.

Intermedia Unite Envision: Transforming data into actionable insights

The Partner Dashboard

The first tool we’ve launched within the Envision platform is our Partner Dashboard, an interactive tool that gives Intermedia partners real-time visualizations of call quality issues for their entire customer base — from a single view.

Real-time Monitoring

Real-time Monitoring

means you have the latest information so you can make better decisions.

Self Service Visualizations

Self Service Visualizations

reduce the time and resources you’ll spend diagnosing problems.

Proactive Alerts

Proactive Alerts

notify you immediately when a customer incident is sensed, speeding response time.

Envision screenshot
Envision screenshot
Envision screenshot

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Intermedia Unite Enable™: Our 360º approach to partner success

Intermedia Unite Enable - 360 degree approach to partner success

Intermedia sets our partners up for success with a complete program that empowers partners and removes roadblocks. We call it the 360° approach to partner success, and is at the root of the Unite Enable Partner Platform. Every tool in the platform contributes toward a common goal of making Intermedia Unite the easiest to sell, and easiest to support, UC service in the channel.

360 degree approach to partner success
Training

Training

Online and on demand

Brandable

Brandable
Marketing
Collateral

Sales Support

Sales Support

Online prequalification, quoting, circuit testing

Ordering

Ordering

Online or with support

Onboarding

Onboarding

We help you get your customer set up right

Billing & Taxation

Billing & Taxation

We handle all taxation, even if you do the billing,

Technical Support

Technical Support

Web-based tools and live support

Sell More

Sell More

Upsell and cross sell email, file sync and share, etc.

J.D. POWER

2019

CERTIFIED ASSISTED TECHNICAL SUPPORT

Available for the same price as our trusted Cloud PBX product - easy to deploy and administer, highly scalable, and all backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime SLA, Intermedia Unite is the communications solution you, and your customers, have been waiting for.

Time is freedom. It's time... for Intermedia Unite.

Get more information about Intermedia Unite

Discover why Intermedia Unite is the perfect business phone solution for your customers.

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Get information about becoming an Intermedia partner

Or get started with Unite today
888.299.2522

What comes with Intermedia Unite
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