Intermedia Unite™

A fully integrated business communications and collaboration platform that combines a phone system, video, screen sharing and file management into a seamless experience.

*Product and feature availability may vary by region.

Intermedia Unite Service Details

What is Intermedia Unite?

Intermedia Unite is a fully integrated business communications and collaboration platform for small- to medium-sized businesses. We believe that people are the center of all communications and that tools facilitate that communication. Those tools should be easy-to-use, high-performing, and worry-free so that you can focus on the interaction and not the tools.

Intermedia Unite makes it easy to combine your phone system, video, screen sharing, file management and messaging into a seamless experience that fits your needs and work style. Get customizable, scalable business unified communications backed by Intermedia's Worry-Free Experience™.

Unite incorporates all of your business communication methods and devices into one integrated, easy-to-manage system, including:

Phone System

Cloud-based phone service with an integrated combination of 90+ enterprise-grade features along with outstanding network call quality and extremely reliable uptime. System management and call reporting features are handled from a single web-based portal.

Desktop App

The Intermedia Unite Desktop App allows the desktop user to integrate calling with the company directory and enables click-to-call to the organization’s entire global address list. Works as a remote control for the associated desk phone. Point and click to manage calls.

Mobile App

The Intermedia Unite Mobile App makes any Android™ or iOS device into a business communications tool. Syncs with the corporate Active Directory®, giving users instant access to call or chat with anyone in the company. User features are similar to those of a desk phone, like call transfer, call flip, chat, and the ability to manage multiple calls.

Remote Office

Intermedia’s preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.


Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.


Intermedia Unite phones are plug-and-play, delivered pre-configured to work seamlessly with the Unite service. No special setup or technician required. Includes world-class manufacturers such as Polycom, Cisco, and Yealink, with several models to choose from to meet any business need.


Intermedia Unite voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

Screen Sharing

The computer desktop can be shared with team members or externally, in real-time, improving collaboration and speed of decision making.

Presence Indicator

Intermedia desk phones and applications include "presence" – the ability to see whether your company contact is available, busy, or on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia Unite Desktop App displays "presence" information alongside each contact in the Active Directory.

Video Conferencing

Face-to-face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive.

File Backup and Sharing

Securely backup your important files with confidence and share them across teams internally or outside your company instantly.

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