I'm an Intermedia customer and I can't log in. What should I do?
Intermedia admins and users can log in here.
Please note: To protect your account, we cannot assist customers that are not registered as an Account Contact for your company.
I’m an Intermedia partner and I can’t log in. What should I do?
Intermedia partners can log in here.
My Intermedia services are not working. What should I do?
First, try logging in to your control panel. Here are some other reasons your services may not be working:
Where can I get more information about using or managing my Intermedia services?
Intermedia maintains an extensive Knowledge Base with setup instructions, how-to’s and other useful information. You can access it at kb.Intermedia.net.
How do I change my service plan or upgrade my services?
You can do this within HostPilot. Just log in to HostPilot and click the word “Account” to see the options available under Plans and Pricing for changing or upgrading your services. You can also compare plans here to insure your needs are fulfilled.
You can only change an annual plan into a monthly plan at the end of your contract term. Upgrades to annual plans from monthly contracts can be done at any time.
If you need to remove a service from your account, please contact the customer service team using the information at the top of this page.
What is the difference between a monthly contract vs. an annual contact?
Annual contract plans offer lower prices than monthly contract plans. If you cancel an annual plan early, you will be subject to an early termination fee. Please review section 2.2b of Intermedia’s MSA for more details about terminating your account mid-contract and how the early termination fee is calculated.
How do I cancel my account and terminate services?
Log in to HostPilot, click the word “Account” and navigate to the Termination page.
Follow the steps to either terminate your account on the spot, or schedule your account for termination at the end of the current term.
If you are on an annual contract, you will only have the option to schedule your account to be terminated at the end of your current contract term. If you need to terminate your account mid-contract, you will be subject to an early termination fee. (Please review section 2.2b of Intermedia’s MSA for more details.)
You can also contact our customer service team to cancel your services. You can reach customer service using the information at the top of this page.
Note: All data and content associated with your account is deleted 14 days from account termination.
How do I restore my services with Intermedia after I terminated my account?
You can reactivate within 14 days after termination without losing your account data. There is a $40 fee to reactivate a terminated account, as well as the receipt of any past-due balance owed. Once you have agreed to pay the fees, and we have verified you have the authority to take this action, your account will be restored.
How do I designate a new account administrator and remove the previous contact?
The simplest way to designate a new administrator is do so before your current one has left your company. Your administrator can follow the following steps:
You can then chose to leave the previous administrator as a secondary contact or delete their account to completely remove access.
If your administrator cannot log in to your account, please contact customer service using the information at the top of this page.
I received a disk quota warning. How do I reduce my disk space?
Your quota notification describes which quota you’ve exceeded. To avoid penalty, you need to either delete content or increase your quota (which increases your monthly bill). You have a five-day grace period after a quota notification before a penalty is applied.
Please note that the system may automatically increase your quota to protect you (which will increase your monthly bill). After you delete content, be sure to check the Additional Disk Space Purchased field within HostPilot to verify and, if necessary, reduce your storage quota.
In addition, please note that disk space is recalculated each night. After you delete content, you must wait 24 hours before lowering your quota within HostPilot.
If you have questions, contact our technical support team for information about properly managing disk usage.