Intermedia Unite® - Anywhere, Anytime Communications

Phone | Chat | Meetings | Files | Contact Center

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Flexible communication and collaboration

Regardless of the change in business direction or worker environments, Unite ensures your communications remain consistent.

Unite lockup

A consistent employee communication experience

Business Phone

Stay connected with people no matter where they are.

90+ features, including HD voice & unlimited domestic calling (Canada, US and PR).

Presence

Know real-time working status of your teammates anywhere.

Real-time notifications such as Available, Unavailable, Busy, and more.

Team Chat & SMS

Break away from your inbox with instant communications across any device.

Bring your teams and customers together with unlimited team chat and business SMS.

File Management

Share and collaborate on documents securely from any location.

Access, share, manage, and back up your files securely.


Build and maintain stronger customer relationships

Auto Attendant

Connect customers to the right person right away.

Automatic greetings along with fast and efficient call routing based on your business hours.

Hunt Groups

Ensure customers reach your people quickly and efficiently.

Route incoming calls to specific teams who share responsibility for answering them.

Video Conferencing

Safely and securely engage with your customers anywhere.

720p HD audio/video conferencing, screen sharing, interactive presentation tools, dedicated conference bridges and more.

Integrations

Build efficiency of customer interactions.

Integrate voice, video, messaging and contact center functionalities to optimize communications with business applications.


Flexibility to fit your workstyle


Worry-Free communication service to manage your changing business needs

Administration

Sophisticated tools to onboard, customize, and manage users.

Manage users, services and devices from a single portal.

Analytics

Actionable insights to inform administrator decisions.

Gain insights on employee and system quality performance with real-time and historical reports.

Support

Reliable communication service with award winning support 24/7.

99.999% service reliability backed by SLAs and Intermedia’s JD Power-certified technical support team available via phone or chat.

Secure

Secure experience protecting your employee and customer data everywhere.

Guard your calls and data with Intermedia’s secure technology, industry compliancy standards and privacy policies.

Easy and Worry-Free

Easy to Use

Intuitive communication tools for employee productivity and working with customers from any location.

Easy to Set up

Deploys 100% remotely for any worker in any location with a simple internet connection.

Easy to Manage

Online tools that make management simple for remote workers.

Easy to Buy

Affordable pricing, scalable to any business of any size with no contracts.


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A PC MAGAZINE EDITORS’ CHOICE FOR CLOUD COMMUNICATIONS

Why Customers Choose Intermedia Unite

Intermedia Unite Plans and Pricing

Find out which Intermedia Unite plan is right for your business.

Unite
Pro
$27.99 /mo/user
+ taxes & fees
Get Quote
UNITE
Enterprise
$32.99 /mo/user
+ taxes & fees
Get Quote
Devices Devices
5 concurrent endpoints 5 concurrent endpoints


Voice and PBX Voice and PBX
90+ Enterprise-grade calling features 90+ Enterprise-grade calling features


Collaboration Collaboration
10 GB with File backup, sync and share 10 GB with File backup, sync and share
Team chat Team chat
Business SMS Business SMS


Web and Audio Conferencing Web and Audio Conferencing
100 Participants
HD web conferencing
200 Participants
HD web conferencing
30 Participants
Simultaneous video sharing
30 Participants
Simultaneous video sharing
200 Participants
Audio-only conferencing
200 Participants
Audio-only conferencing


Analytics Analytics
QoS Dashboard QoS Dashboard
Call History Call History


Integrations Integrations
Active Directory
G-Suite® Integration
Outlook® Integration
Microsoft Teams® (Voice Integration)
Microsoft Teams® (Meeting Integration)
Slack® (Meeting Integration)
Sugar CRM®
Zoho CRM®
ZendeskTM
All Unite integrations +
Salesforce® (Classic + Lightning)
ServiceNowTM
Microsoft DynamicsTM
Oracle®


Email Email
Hosted Exchange (add-on) Host Exchange (included)

Each Unite Account Includes:

Basic Voice and Telephony:

Unlimited calling
(US, Canada & Puerto Rico)

Local phone number

Extensions

Programmable line keys

Change phone idle screen display

HD Quality Voice

Call Pick-up

Caller ID

Call waiting, call transfer & call hold

Paging

Extension to Extension calling

Call Park

Call Park Pick-up

Intercom

Music on hold

Do not disturb

Voicemail

Unlimited Voicemail Storage

Call Recording

Receptionist module

Expansion module

Web Fax

Video Meeting & Conferencing:

Meeting Lock

Remove Participant

Integrated scheduling with Microsoft Office365 / Outlook / G Suite

Meeting Transcription

Meeting Notes

Screen Annotation

Remote Control

Collaboration:

Presence detection

1 on 1 instant messaging

Team messaging

Business SMS

Contact Sync

10 GB File backup, sync & share

Add-on: SecuriSync Additional Storage

Analytics:

Call Report Scheduling

QOS Dashboard

Call History

Supervisor Analytics
(Hunt Group Only)

Wallboards (Hunt Groups)

Add-on: Contact Center Expres

Security and Compliance:

Enterprise Grade Security

Carrier Grade Uptime Availability (99.999%)

HIPAA

GDPR

PCI

SOC-2

ISO 27001 and 9001

CPNI

Questions? Give us a call: 1.800.379.7729

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